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Top 25 FAQs

How do I update the firmware on my PCoIP device?
Do PCoIP zero clients support pre-session smart card authentication?
I lost the password for my zero client product and can't make any changes or reset the device back to factory spec, how can I reset the device?
Why am I getting the message "View Connection Server Communication Error"?
How do I find the PCoIP event log files?
When using HD01/HD02 host card with an NVIDIA video card in Linux I have poor performance, but in windows there is no issue.
When using PCOIP, I lose my secondary display and the primary monitor resolution defaults 1024x768
I have a preconfirgured PCoIP Host card, I have login info/adress, how do I reset it to factory defaults?
How do I uninstall the APEX 2800 driver from ESXi 4.x and 5.x
How do I Install and Un-Install the APEX 2800 driver set from ESXi 4.x and 5.x
When I login to my VM I get a blank screen or lose signal to the monitor.
Why is the “Network connection lost” message appear on my display?
Which webcams are supported by the various PCoIP host client configurations?
Why do I get a PCoIP Host Software Package Setup Error when installing host software on a PC?
How do I setup the Host card (HD01/HD02) to connect to my Zero Client?
Why is the session defaulted to AES-128-GCM bit encryption when I have the AES-128-GCM and Salsa-256-Round12 bit encryption selected?
What are the default IP adresses for the PCoIP Zero Clients and Host cards?
What is the latest PCoIP Firmware version that supports RDP?
I am having issues with using my display link device on my Virtual Machine using VMware.
How do I enable / disable the offload indicator on my APEX 2800 server offload card? I would like to know if it is working.
Why does the Zero Client running in RDP mode not work with my VMware View Security Server?
How do you uninstall the APEX2800 driver from a virtual machine (VM)?
What USB CD/DVD drives have been tested with PCoIP zero clients?
How do I find the PCoIP event log files?
How do I support Centralized management of PCoIP Products: PD-01, PD-02, HD-01, and HD-02?

Most Recent FAQs

What USB CD/DVD drives have been tested with PCoIP zero clients?
Does PCoIP Zero Client Support Monitor Rotation?
What protocols do the EVGA Zero Clients support?
Some PCoIP models have a (TAA) compliant logo, what does this mean?
When installing the management console version (1.8.1) I get an error or “halt” using VMware vCenter Converter.
When using the Tera2 Host card, my desktop resets when I unplug the DVI port from the back of the client.
How do I find the PCoIP event log files?
How do I enable / disable the offload indicator on my APEX 2800 server offload card? I would like to know if it is working.
Which webcams are supported by the various PCoIP host client configurations?
What is ErP and do I need to be concerned?
Is there a difference in the USB ports on the PD06 Zero Client?
I installed the APEX 2800 into my ESXi host and had no problem with installing the driver, but when I check the status using the command (opt/teradici/pcoip-ctrl –I), I get an “Out of Service” error message in Putty and I cannot get my VM to offload.
Why do I get a PCoIP Host Software Package Setup Error when installing host software on a PC?
Is there any way to edit the pop-up messages that users receive when trying to connect to a VM in the OSD menu?
How can I change the USB behavior on my zero client from OHCI to EHCI?
How do I bridge a USB device on a EVGA Zero Client?
Why does my monitor display all black when I try to connect a PCoIP client to a host card ?
How do you uninstall the APEX2800 driver from a virtual machine (VM)?
How do I setup the Host card (HD01/HD02) to connect to my Zero Client?
What type of SFP adapter comes with the PD05-KA Zero Client?
I am having issues with using my display link device on my Virtual Machine using VMware.
I am having issues with using my display link device on my Virtual Machine using VMware.
What USB 2.0 transfer rate improvements can I expect when using a Tera2 PCoIP zero client?
What is the difference between Tera1 and Tera2 encryption capabilities?
Can I expect any bandwidth reduction when using a Tera2 PCoIP zero client?

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