The EVGA Advanced RMA (EAR) Program protects your product in the case of failure. If something was to go wrong with your EVGA product, the standard RMA process will be accelerated by shipping a replacement product to you first, EVGA will pay for shipping both ways as well. This will cut down the amount of time your system will be down and save you money on shipping.
Customers may purchase an EAR plan at the time of registration, if registration is within 30 days of the purchase date and you are the original owner, to take advantage of this premium service. During the registration process, you will be asked if you want to participate in the EAR program. You can then purchase the plan that fits your needs. You may decline purchasing the EAR for your product at the time of registration, you will be able to purchase an EAR anytime within 30 days of the purchase date.
* Shipping occurs after processing and verification as written below.
The EAR program does have several steps, however we have broken them all down in a short list below. It is important to note that there is processing time involved in the EAR program, similar to the Standard RMA program, for product verification and technical support.
EVGA does NOT offer any refunds on the EAR program. All sales are final.
EAR plans are attached to a single product and are good for a single use. EAR plans are non-transferable to any other product, including cards received through EVGA's RMA. You may purchase a new EAR for any RMA replacements you receive within 30 days of registration.
Prepaid credit cards, gift cards or credit cards that expire within 30 days cannot be used when entering collateral.
Only one open EAR request is allowed per household.
EAR plans can NOT be combined with any other promotions.
If EVGA does not receive your original product within the allotted timeframe, you will be charged the full amount of its replacement cost.
All terms from EVGA's warranty apply to all products using EVGA's Advanced RMA program.