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Step-Up Program
Top 25 FAQs
When RMAing a product, what should I send in and how should I package the defective item?
What is the difference between -A1, -A2, -A3, -A4, -AR, -AX, -CR, -CX, -DX, -FR, -FX, -SG, -SX, -GR, -K1, -KR, -LA, -LE, -LR, -LX, -T1, -TR, -TX, -T2, -BR, -B1, -BX, -DR, -RX models?
What method of payment can I use to to pay for an EAR, RMA, step-up, or online purchase through EVGA?
Prepaid UPS Shipping Label (ARS Labels for Standard RMAs and EARs)
Do I need an invoice to RMA my RMA, Step-up, or purchase directly from EVGA?
What if the card I want to Step Up to is less than what I paid for my card? Can I step up to a lower cost card?
What are the different steps in the EVGA Step Up program?
Why do I get a credit card error when submitting my credit card on EVGA.com?
Can I step-up two graphics cards towards the upgrade of one better card?
When registering a product received from an RMA what do I use for the place and date of purchase?
Does EVGA offer cross ship the StepUp program?
Are EVGA RMA products recertified?
Can EVGA bucks be used towards a stepup?
If I perform a Step-Up on my EAR product is the replacement product covered?
Do I need to register the product I receive from step-up on the EVGA website?
I faxed in my invoice to EVGA, but haven't received any replies or updates.
How long can I expect to wait in que for a step-up?
When i register my RMA video card / motherboard it says that i am eligible for a step-up. Can i do it?
How long do I have once my step-up is approved?
How long does it take EVGA to ship out my new product once they receive my old one?
Will my extended warranty transfer to my new product?
How do I calculate my paid price for a product purchased in a Bundle or DIY from EVGA.com?
Why did my price paid get changed during the approval process?
Can I change my shipping once my Step-Up has started?
Will my unused EAR transfer to my new product?
Most Recent FAQs
Will my unused EAR transfer to my new product?
Will my extended warranty transfer to my new product?
How do I calculate my paid price for a product purchased in a Bundle or DIY from EVGA.com?
Why did my price paid get changed during the approval process?
Can I change my shipping once my Step-Up has started?
Can I use EVGA Bucks to pay for my Step-Up?
How long does it take EVGA to ship out my new product once they receive my old one?
How long does "Verifying Transaction" take?
What do I need to send back to EVGA?
What kind of product will I get?
What happens when I Step-Up to a cheaper product?
Can I Step-Up my EVGA Power Supply or Mouse?
Can I Step-Up a product more than once?
Can I Step-Up if I'm not the original owner?
Can I send in more than one product for one Step-Up?
Can I get the new product first in a cross-shipment?
Does my Step-up card qualify for any game promotions?
Why do I have to wait in queue?
Do products have to be in stock to start the Step-Up Program?
Prepaid UPS Shipping Label (ARS Labels for Standard RMAs and EARs)
How long can I expect to wait in que for a step-up?
When i register my RMA video card / motherboard it says that i am eligible for a step-up. Can i do it?
How long do I have once my step-up is approved?
Do I need an invoice to RMA my RMA, Step-up, or purchase directly from EVGA?
Are EVGA RMA products recertified?
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