If the zero client device needs to be reset, you will need to request for password reset from EVGA.

Please note, these requests are only for EVGA zero clients. If you have a different brand of zero client, you will need to contact the manufacture for support.

Please follow the instructions to get the "Challenge Phrase" for the device which will be required to reset your zero client product:

1. On the login screen from the drop down options menu select Password.
2. There will be a reset button on the pop up window in the lower left corner.
3. The next window will have a challenge phrase which you will need to email to ahurtado@evga.com
4. In the email, please include the serial number that’s located at the bottom of the EVGA zero client unit.
5. Once we receive the challenge phrase it takes 1 business day to get the Response code.
6. Follow steps 1,2,3 again to now enter the response code to unlock the device.