EVGA

RMA Process

An EVGA Return Merchandise Authorization (RMA) allows customers to return defective products to EVGA Corporation ("EVGA") for a replacement. EVGA offers many options that should satisfy the unfortunate need to replace your EVGA product under warranty as quickly and as painlessly as possible.

RMA Process and Options

  1. Standard RMA
    • Free EVGA account membership and registration are required to contact customer service for troubleshooting and receive a support ticket for an RMA request.
    • The Standard RMA requires that you are the original owner of the product and can provide proof of purchase in the form of an invoice or receipt.
    • After approval, you will be responsible for shipping the product to EVGA, following our shipping guidelines, which can be found here.
    • Upon receipt of your undamaged product, EVGA will process and ship a replacement to you within 3 business days (exclusive of time in transit).
    • Shipments from EVGA to you will be made via ground shipping, although you may request and pay for expedited shipping. EVGA is not responsible for delays in delivery and does not guarantee any delivery dates.
  2. Standard Cross-Ship RMA
    • Free EVGA account membership and registration are required to contact customer service for troubleshooting and receive a support ticket for an RMA request.
    • The Standard Cross-Ship RMA requires that you are the original owner of the product and can provide proof of purchase in the form of an invoice or receipt.
    • After an RMA request is approved, you will be required to pay for the full replacement collateral price of your product. The cost of collateral is determined by EVGA based on the current product's MSRP price, and is charged in US Dollars.
    • Once the collateral price is paid, EVGA will process and ship a replacement to you within 3 business days (exclusive of time in transit).
    • Shipments from EVGA to your address will be made via ground shipping, although you may request and pay for expedited shipping.
    • After your replacement product has been processed and shipped, you will then be responsible for shipping your defective product to EVGA, following our shipping guidelines found here.
    • Upon receipt of your product, without damage, EVGA will refund the collateral paid in full. In order to receive a full refund of your collateral, your original product MUST be received by EVGA within 14 days from the date EVGA shipped the replacement to your address. For the avoidance of doubt, the 14 days begins on the day the replacement is shipped by EVGA, not the day you receive the replacement.
    • The complete refund process may take 7-14 business days from the date EVGA receives your product at its receiving facility. Your collateral will be refunded in US Dollars. EVGA is not responsible for fluctuations in the currency exchange rate or conversion fees charged by your financial institution.
  3. EVGA Advanced RMA
    Be sure to read the terms of this optional warranty upgrade which only applies to the contiguous "lower 48" United States.
    • The Advanced RMA requires that you are the original owner of the product and can provide proof of purchase in the form or an invoice or receipt.
    • You must register your product and purchase the Advanced RMA within 30 days of product purchase.
    • Should your product malfunction within its warranty period, contact customer service for assistance troubleshooting and to receive an RMA ticket should the product be determined to need to be replaced.
    • When your RMA request is approved, you will be required to enter a credit card for collateral, although your card will not be charged at this time. You may notice a temporary authorization charge on your account in the amount of one dollar ($1); this will not process as a payment.
    • EVGA will process and ship a replacement to you within 3 business days (exclusive of time in transit based on the shipping plan you selected), according to the Advanced RMA plan you purchased.
    • EVGA will provide you with a return shipping label which must be used to return your defective product. Please see our shipping guidelines (link to guidelines) for more information.
    • Your original product MUST be received by EVGA within 14 days from the date EVGA shipped the replacement to your address. For the avoidance of doubt, the 14 days begins on the day the replacement is shipped by EVGA, not the day you receive the replacement.
    • If your product is not received by EVGA with the return shipping label provided by EVGA within 14 days, the credit card you provided for collateral will be charged the full cost of the replacement product shipped to you.
  4. Recertified "RX" RMA Exception
    • EVGA's RX products (-RX Part Number Suffix) follow the same warranty as the Standard RMA above, however, upon receipt of your original product, EVGA will test the original product being submitted for warranty prior to issuing a replacement. If the product is found to be defective it will be processed for a replacement within 3 business days of being received by our receiving center. If the original product is found to be functioning within factory specifications and free from defects, it will be returned and the RMA replacement will be canceled; in such event, you will be responsible for shipping costs associated with returning the product to you.

VOID Warranty Policy

Products shipped to EVGA must meet the product conditions and other terms outlined in the applicable Limited Warranty for such product. If your product is received damaged, and/or does not otherwise meet the applicable Limited Warranty terms, the product will be returned to you and you may incur a service charge. Upon receiving and inspecting the product, EVGA will contact you with information and options to assist with filing a claim, and may offer a repair fee to avoid loss of the product's warranty.

RMA Approval

Once EVGA receives your RMA request, the RMA will be reviewed by our Customer Service Department within one (1) business day. In order to approve your RMA, EVGA will need a copy of the original purchase invoice or receipt for the product you seek to replace.

To learn more about how to upload your invoice, please see our FAQ: https://www.evga.com/support/faq/afmviewfaq.aspx?faqid=58652

Shipping Method

  1. Please see our shipping guidelines (found here) for packing, shipment and other relevant information.

Completing the RMA (Standard)

Once the RMA request is reviewed and approved by the Customer Service Department the following steps will occur:

  1. The RMA number and shipping instructions will be emailed to you
  2. The defective product can then be shipped to EVGA. The address, packing instructions, and shipping information will be detailed in the email that is received when the RMA is approved.
  3. Once the replacement product is shipped, an email will be sent to the email address in your EVGA member account with the tracking number.
  4. You may check the status of your RMA at any time from your support page.

Completing the RMA (Cross-Ship and Advanced)

Once the RMA request is reviewed and approved by the Customer Service Department the following steps will occur:

  • The RMA number and collateral submission instructions will be emailed to you.
  • Once you have submitted the collateral, at EVGA.com, an email will be sent to you including the shipping address, packing instructions, and shipping information.
  • You may check the status of your RMA at any time from your support page.

Contacting Customer Service

If you have any questions about the preceding RMA terms and conditions, please contact our Customer Service by calling 888-881-EVGA (3842) option 2. Customer Service can be reached 9AM - 5:30PM Pacific M-F.