Accessories

An EVGA Return Merchandise Authorization (RMA) allows customers to return defective products to EVGA Corporation ("EVGA") for a replacement.

RMA Process

  • The RMA is open to both original owners and second-hand owners of the product. All owners must provide a proof of purchase in the form of an invoice or receipt.
  • After approval, you will be responsible for shipping the product to EVGA, following our shipping guidelines, which can be found here.
  • Upon receipt of your undamaged product, EVGA will process and ship a replacement to you within 3-5 business days (exclusive of time in transit).
  • Shipments from EVGA to you will be made via ground shipping, although you may request and pay for expedited shipping. EVGA is not responsible for delays in delivery and does not guarantee any delivery dates.

VOID Warranty Policy

Products shipped to EVGA must meet the product conditions and other terms outlined in the applicable Limited Warranty for such product. If your product is received damaged, and/or does not otherwise meet the applicable Limited Warranty terms, the product will be returned to you and you may incur a service charge. Upon receiving and inspecting the product, EVGA will contact you with information and options to assist with filing a claim, and may offer a repair fee to avoid loss of the product's warranty.

RMA Approval

Once EVGA receives your RMA request, the RMA will be reviewed by our Customer Service Department within one (1-3) business day(s). In order to approve your RMA, EVGA will need a copy of the original purchase invoice or receipt for the product you seek to replace included as an attachment on the email.

Shipping Method

  1. Please see our shipping guidelines (found here) for packing, shipment and other relevant information.

Completing the RMA (Standard)

Once the RMA request is reviewed and approved by the Customer Service Department the following steps will occur:

  1. The RMA number and shipping instructions will be emailed to you
  2. The defective product can then be shipped to EVGA. The address, packing instructions, and shipping information will be detailed in the email that is received when the RMA is approved.
  3. Once the replacement product is shipped, an email will be sent to the email address in your EVGA member account with the tracking number.

Contacting Customer Service

If you have any questions about the preceding RMA terms and conditions, please contact our Customer Service.