Before you submit PCoIP logs to Tech Support:

• It is highly recommended to set the NTP time server in the PCoIP Zero Client (and/or PCoIP Host Card) so that entries in the file have a date and time stamp.  How do I enable NTP on PCoIP Zero Clients (15134-653)
• Note the exact time frame the issue occurred.
• For VMware View logs, zip the "log" directory.  Note that logs that are 11-12kB are just PCoIP server startup information and do not contain any useful debug information. Ensure logs larger that 11-12kB are included in the zipped log file.
• Ensure level3 logging is enabled on both soft client and virtual machine, files can grow quite large so please disable after troubleshooting.

PCoIP Log Files in VMware View Location

The PCoIP server files along with agent files, debug files for VMware, etc. can be found on your VM in the following folders depending upon the View Agent version:

• View 4.0: C:\WINDOWS\Temp
• View 4.0.1, 4.0.2, & 4.5 or newer (Win XP): C:\Documents and Settings\All Users\Application Data\VMware\VDM\logs
• View 4.0.1, 4.0.2, & 4.5 or newer (Vista): C:\Users\All Users\Application Data\VMware\VDM\logs
• View 4.0.1, 4.0.2 (Win 7):  C:\ProgramData\VMware\VDM\logs
• View 4.5 or newer (Win 7): C:\Users\All Users\VMware\VDM\logs  or  C:\ProgramData\VMware\VDM\logs

Notes:

• These are typically hidden files and folders.
• It is assumed that C:\ is your default drive, there may be cases where you have to substitute another drive letter.
• PCoIP_server*.txt file is typically the one of interest.
• A new file is created each time you connect.
• Files older than 10 days are deleted.

PCoIP Soft Client Log Files - XP

1. Go to C:\Documents and Settings\user\Local Settings\Temp\
2. Grab the text file pcoip_client_yyyy_mm_dd_xxxxxxxxx.txt
3. Send us the text file for the date and time of your issue.
4. Note the exact timeframe the issue occurred. 

PCoIP Soft Client Log Files - Windows 7

1. Go to C:\Users\<UserName>\AppData\Local\Temp\
2. Grab the text file pcoip_client_yyyy_mm_dd_xxxxxxxxx.txt
3. Send us the text file for the date and time of your issue.
4. Note the exact timeframe the issue occurred.

PCoIP Log Files in VMware View Linux Thin Client Log Files

The log files for Linux thin clients are located in one of two locations:

• /usr/bin/vmware-view-log-collector
• /tmp/vmware-<username>

PCoIP Zero Client Log Files

1. Go to the PCoIP Zero Client IP address from a browser.
2. Log in, and then from the Diagnostics menu, choose Event logs.
3. Set the "event log filter mode" to verbose, click Apply, and then click View.
4. Copy-paste the logs from the window to a text file. 

PCoIP Host Card Log Files

1. Go to the PCoIP host card IP address from a browser,
2. Log in, and then from the Diagnostics menu, choose Event logs.
3. Set the "event log filter mode" to verbose, click Apply, and then click View.
4. Copy-paste the logs from the window to a text file.