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EVGA FAQ Help Center
Welcome to our EVGA FAQ Help Center. Here you will quickly find answers to our most commonly asked questions.
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Top 25 FAQs
When do I need to provide my receipt or invoice? How do I upload a copy of my purchase invoice or receipt for RMA, EAR, and Step-Up?
Invoice Upload JPEG/PDF How To
My computer hangs, freezes or becomes jumpy after installing drivers for my 400/500/600/700 Series Nvidia GeForce card.
How Do I Enable or Disable HDMI Audio in Windows If I Am Using an HDMI Connection Between My Nvidia Video Card or Motherboard and My Monitor?
Enabling/Disabling HDMI Audio through Nvidia Control Panel
Why does my EVGA graphics card run hot?
Upon boot up of my computer, I get no video signal to my monitor and get only a black/blank screen. How can I resolve this?
What Chassis/Cases are compatible with the Classified SR-2 Board?
What cases are compatible with the w555?
Why does the PCIe power adapter have two plugs at the end that plugs into the power supply?
PCIe power adapter connecter
What do HC, FTW, SSC, and SC mean?
acryonym explanation
Where do I plug in the SPDIF from my EVGA GeForce graphics card to my EVGA motherboard?
Where can I find a list of compatible memory for my EVGA motherboard?
Motherboard goes straight to FF without any video or beeps.
Does water-cooling or installing a third party cooling solution on my video card void the warranty?
What is AHCI and how does it differ from SATA IDE Compatibility Mode? What EVGA Products have limited support for AHCI?
All about AHCI...
Does overclocking void my warranty?
What cases have 10 slots or more for the EVGA X58 Classified 4-Way SLI motherboard
X58 Classified 4-Way SLI
GTX 970 and SLI functionality.
When I boot my 680i, 750i, 780i, 790i motherboard I get no video and the LED reads two dashes (--). What does this mean?
No video at POST with new video card in Windows 8 prebuilt machine? (a.k.a. How to disable Secure Boot)
No video at POST, Windows 8 prebuilt system with Secure Boot
How can I get a copy of my Newegg invoice and upload it to my EVGA account?
The GeForce Experience gives me the message, "Unable to connect to Nvidia, Try again later".
Where can I find a list of POST codes for my motherboard?
Motherboard Debug Post Codes
P67 / Z68 / Z77 / Z87 / Z97 / Z170 / Z270 / X79 / SR-X / X99 Debug Post Codes
How do I test my power supply?
How do I set up Intel Smart Response Technology / SSD caching?
How do I set up Intel Smart Response Technology / SSD caching?
How do I set up RAID on my 680i, 780i, and 790i motherboard?

Recently Added FAQs
What Fans and Radiators does my DG-7 Series case support?
Rad/Fan support for DG-7 cases
Which HDMI audio formats does my Nvidia based EVGA card support?
Information what surround audio formats (low-loss, lossless and uncompressed) supported by HD Audio
Why do my GPU clocks remain high when my system is idle?
Troubleshooting Steps to help allow the EVGA GTX card to lower its clocks when idling.
What are the specifications of the EVGA SC17 1080 17.3" 4K Gaming Laptop power supply?
What are the specifications of the EVGA SC17 1080 17.3" 4K Gaming Laptop power supply?
EVGA CLC Flow Control software disconnects from USB or shows "No USB Device Found"
EVGA CLC Flow Control software disconnects from USB or shows "No USB Device Found"
How to RMA
How to RMA
How to Enter UEFI - Windows 10
How to get to the UEFI BIOS - Fast Boot enabled
My 1080 Ti FTW3 Fans Don't Spin
1080 Ti FTW3 Fan Issue
Which EVGA Modular Cables are compatible with my PSU?
PSU Sleeved Cables
Prepaid UPS Shipping Label (ARS Labels for Standard RMAs and EARs)
ARS UPS Label
PXOC LED brightness level
How to adjust LED Brightness
What is EVGA ELITE membership?
Can I upgrade my pre-order to an ELITE version of my card?
What is the rating for my PSU wall cable?
POST Code "C"
Which products qualify to be an EVGA ELITE member?
List of qualified products to become an EVGA ELITE member.
Does the EVGA Closed Loop Cooler(CLC) Support the AM4 Socket type out of the box?
Black screen or no signal after installing a graphics card on an Asus Z170 Z270 H110 B150 motherboard
Black screen or no signal after installing a graphics card on an Asus Z170 Z270 H110 B150 motherboard
My Z270 motherboard is unable to detect my M.2 drive, or I cannot enter NVMe RAID configuration.
EVGA Interview monitor power adapter specs
Z170 POST Code 62 with Kaby Lake Processors
What resolutions are supported on Displayport?
What resolutions are supported on Displayport 1.4?
CPU socket position on the X99 Classified and X99 FTW K
CPU socket position on the X99 Classified and X99 FTW K
How Do I Set My Speaker System’s Crossover Frequency in Creative Audio?
How Do I Set My Speaker System’s Crossover Frequency in Creative Audio?
How Do I Set My Speakers to Full-range in Realtek or Creative Audio?
How Do I Set My Speakers to Full-range in Realtek or Creative Audio?

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