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EVGA FAQ Help Center
Welcome to our EVGA FAQ Help Center. Here you will quickly find answers to our most commonly asked questions.
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Top 25 FAQs
When do I need to provide my receipt or invoice? How do I upload a copy of my purchase invoice or receipt for RMA, EAR, and Step-Up?
Invoice Upload JPEG/PDF How To
My computer hangs, freezes or becomes jumpy after installing drivers for my 400/500/600/700 Series Nvidia GeForce card.
How Do I Enable or Disable HDMI Audio in Windows If I Am Using an HDMI Connection Between My Nvidia Video Card or Motherboard and My Monitor?
Enabling/Disabling HDMI Audio through Nvidia Control Panel
Why does my EVGA graphics card run hot?
Upon boot up of my computer, I get no video signal to my monitor and get only a black/blank screen. How can I resolve this?
What Chassis/Cases are compatible with the Classified SR-2 Board?
What cases are compatible with the w555?
Why does the PCIe power adapter have two plugs at the end that plugs into the power supply?
PCIe power adapter connecter
What do HC, FTW, SSC, and SC mean?
acryonym explanation
Where do I plug in the SPDIF from my EVGA GeForce graphics card to my EVGA motherboard?
Motherboard goes straight to FF without any video or beeps.
Where can I find a list of compatible memory for my EVGA motherboard?
Does water-cooling or installing a third party cooling solution on my video card void the warranty?
Does overclocking void my warranty?
What is AHCI and how does it differ from SATA IDE Compatibility Mode? What EVGA Products have limited support for AHCI?
All about AHCI...
How do I test my power supply?
The GeForce Experience gives me the message, "Unable to connect to Nvidia, Try again later".
GTX 970 and SLI functionality.
What cases have 10 slots or more for the EVGA X58 Classified 4-Way SLI motherboard
X58 Classified 4-Way SLI
How can I get a copy of my Newegg invoice and upload it to my EVGA account?
No video at POST with new video card in Windows 8 prebuilt machine? (a.k.a. How to disable Secure Boot)
No video at POST, Windows 8 prebuilt system with Secure Boot
When I boot my 680i, 750i, 780i, 790i motherboard I get no video and the LED reads two dashes (--). What does this mean?
Motherboard Debug Post Codes
P67 / Z68 / Z77 / Z87 / Z97 / Z170 / Z270 / X79 / SR-X / X99 Debug Post Codes
How do I reset my network Winsock settings for my EVGA Motherboard?
Reset the Network
Where can I find a list of POST codes for my motherboard?
When attempting to install the Nvidia drivers in Windows 10 after installing a new video card, I receive the message "The Nvidia graphic driver is not compatible with this version of Windows".

Recently Added FAQs
How can I configure a VROC Raid array with my EVGA X299 motherboard?
How do I troubleshoot Hybrid or CLC Pump Noise?
Troubleshooting Hybrid/CLC Pump Noise
How can I assign Macro Keys to my EVGA Z10 Keyboard?
How do I update the BIOS of my SC15/SC17 Laptop?
SC17 BIOS Update
Can I use SATA or Molex for a PCIe riser power connection?
Is the CL11 compatible with an AMD motherboard?
CL11 AMD Compatibility
What is the max resolution from the HDMI 2.0 port on the Z370 Classified K?
What does the BIOS switch on my 10 series graphics card do?
What Fans, Radiators, Power supply and GPU sizes does my DG-7 Series case support?
Rad/Fan support for DG-7 cases
Which HDMI audio formats does my Nvidia based EVGA card support?
Information what surround audio formats (low-loss, lossless and uncompressed) supported by HD Audio
Why do my GPU clocks remain high when my system is idle?
Troubleshooting Steps to help allow the EVGA GTX card to lower its clocks when idling.
What are the specifications of the EVGA SC17 1080 17.3" 4K Gaming Laptop power supply?
What are the specifications of the EVGA SC17 1080 17.3" 4K Gaming Laptop power supply?
EVGA CLC Flow Control software disconnects from USB or shows "No USB Device Found"
EVGA CLC Flow Control software disconnects from USB or shows "No USB Device Found"
How to RMA
How to RMA
How to Enter UEFI - Windows 10
How to get to the UEFI BIOS - Fast Boot enabled
My 1080 Ti FTW3 Fans Don't Spin
1080 Ti FTW3 Fan Issue
Which EVGA Modular Cables are compatible with my PSU?
PSU Sleeved Cables
Prepaid UPS Shipping Label (ARS Labels for Standard RMAs and EARs)
ARS UPS Label
PXOC LED brightness level
How to adjust LED Brightness
What is EVGA ELITE membership?
Can I upgrade my pre-order to an ELITE version of my card?
What is the rating for my PSU wall cable?
POST Code "C"
Which products qualify to be an EVGA ELITE member?
List of qualified products to become an EVGA ELITE member.
Does the EVGA Closed Loop Cooler(CLC) Support the AM4 Socket type out of the box?

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