|EVGA FAQ Help Center|
|Welcome to our EVGA FAQ Help Center. Here you will quickly find answers to our most commonly asked questions.|
|Top 25 FAQs|
|When do I need to provide my receipt or invoice? How do I upload a copy of my purchase invoice or receipt for RMA, EAR, and Step-Up?
Invoice Upload JPEG/PDF How To
|My computer hangs, freezes or becomes jumpy after installing drivers for my 400/500/600/700 Series Nvidia GeForce card.|
|How Do I Enable or Disable HDMI Audio in Windows If I Am Using an HDMI Connection Between My Nvidia Video Card or Motherboard and My Monitor?
Enabling/Disabling HDMI Audio through Nvidia Control Panel
|Why does my EVGA graphics card run hot?|
|Upon boot up of my computer, I get no video signal to my monitor and get only a black/blank screen. How can I resolve this?|
|What do HC, FTW, SSC, and SC mean?
|What Chassis/Cases are compatible with the Classified SR-2 Board?
What cases are compatible with the w555?
|Why does the PCIe power adapter have two plugs at the end that plugs into the power supply?
PCIe power adapter connecter
|Where do I plug in the SPDIF from my EVGA GeForce graphics card to my EVGA motherboard?|
|Motherboard goes straight to FF without any video or beeps.|
|Where can I find a list of compatible memory for my EVGA motherboard?|
|Does water-cooling or installing a third party cooling solution on my video card void the warranty?|
|How do I test my power supply?|
|Does overclocking void my warranty?|
|What is AHCI and how does it differ from SATA IDE Compatibility Mode?
What EVGA Products have limited support for AHCI?
All about AHCI...
|How can I get a copy of my Newegg invoice and upload it to my EVGA account?|
|The GeForce Experience gives me the message, "Unable to connect to Nvidia, Try again later".|
|GTX 970 and SLI functionality.|
|How do I get a copy of my Amazon invoice?|
|How do I reset my network Winsock settings for my EVGA Motherboard?
Reset the Network
|What cases have 10 slots or more for the EVGA X58 Classified 4-Way SLI motherboard
X58 Classified 4-Way SLI
|How to set a factory overclocked graphics card to Nvidia reference clock speeds|
|Motherboard Debug Post Codes
P67 / Z68 / Z77 / Z87 / Z97 / Z170 / Z270 / X79 / SR-X / X99 Debug Post Codes
|What is the best way to completely uninstall the NVIDIA drivers?|
|No video at POST with new video card in Windows 8 prebuilt machine? (a.k.a. How to disable Secure Boot)
No video at POST, Windows 8 prebuilt system with Secure Boot
|Recently Added FAQs|
|What are the measurements of the RTX 20 Series Hydro Copper Waterblocks?
RTX 20 Series Waterblocks
|What TDP can the EVGA CLC coolers support?|
|How do I install a Dual Slot Bracket onto my RTX Triple Slot stock cooler?
How do I install a Dual Slot Bracket onto my RTX Triple Slot stock cooler?
|RTX 2080/2080Ti has LED or fan issues after running Precision X1 for the first time.
RTX 2080/2080Ti MCU Update
|How do I check if my fans and RGB's are properly connected to my 20 series XC/XC Ultra graphics card?
How do I check if my fans and RGB's are properly connected to my 20 series XC/XC Ultra graphics card?
|What thickness are the thermal pads on my graphics card?
Thermal Pad Thickness
|How can I get a copy of my invoice for purchases from EVGA's Official eBay Store?|
|How do I connect my motherboard to the RGB control board in the DG-7 cases?
Connecting motherboard to RGB control board
|What do I do if my motherboard BIOS is corrupted?
Re-flashing a corrupted motherboard BIOS
|How can I get my NVME M.2 Key B+M to be detectable on my X299 or Z370 Motherboard?|
|Why are the fans on my video card off?|
|Which CPU's will work with my EVGA Z370/H370 Motherboard?|
|The LCD on my Z10 Keyboard went blank or froze. How can I fix it?
Z10 LCD Issues
|How can I update the BIOS on my SC Series EVGA Laptop?|
|How can I configure a VROC Raid array with my EVGA X299 motherboard?
Configuring VROC RAID
|How do I troubleshoot Hybrid or CLC Pump Noise?
Troubleshooting Hybrid/CLC Pump Noise
|How can I assign Macro Keys to my EVGA Z10 Keyboard?|
|How do I update the BIOS of my SC15/SC17 Laptop?
SC17 BIOS Update
|Can I use SATA or Molex for a PCIe riser power connection?|
|Is the CL11 compatible with an AMD motherboard?
CL11 AMD Compatibility
|What is the max resolution from the HDMI 2.0 port on the Z370 Classified K?|
|What does the BIOS switch on my 10 series graphics card do?|
|What Fans, Radiators, Power supply and GPU sizes does my DG-7 Series case support?
Rad/Fan support for DG-7 cases
|Which HDMI audio formats does my Nvidia based EVGA card support?
Information what surround audio formats (low-loss, lossless and uncompressed) supported by HD Audio
|Why do my GPU clocks remain high when my system is idle?
Troubleshooting Steps to help allow the EVGA GTX card to lower its clocks when idling.