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EVGA FAQ Help Center
Welcome to our EVGA FAQ Help Center. Here you will quickly find answers to our most commonly asked questions.
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Top 25 FAQs
When do I need to provide my receipt or invoice? How do I upload a copy of my purchase invoice or receipt for RMA, EAR, and Step-Up?
Invoice Upload JPEG/PDF How To
My computer hangs, freezes or becomes jumpy after installing drivers for my 400/500/600/700 Series Nvidia GeForce card.
How Do I Enable or Disable HDMI Audio in Windows If I Am Using an HDMI Connection Between My Nvidia Video Card or Motherboard and My Monitor?
Enabling/Disabling HDMI Audio through Nvidia Control Panel
Why does my EVGA graphics card run hot?
Upon boot up of my computer, I get no video signal to my monitor and get only a black/blank screen. How can I resolve this?
What do HC, FTW, SSC, and SC mean?
acryonym explanation
What Chassis/Cases are compatible with the Classified SR-2 Board?
What cases are compatible with the w555?
Why does the PCIe power adapter have two plugs at the end that plugs into the power supply?
PCIe power adapter connecter
Where do I plug in the SPDIF from my EVGA GeForce graphics card to my EVGA motherboard?
Motherboard goes straight to FF without any video or beeps.
Where can I find a list of compatible memory for my EVGA motherboard?
Does water-cooling or installing a third party cooling solution on my video card void the warranty?
How do I test my power supply?
Does overclocking void my warranty?
What is AHCI and how does it differ from SATA IDE Compatibility Mode? What EVGA Products have limited support for AHCI?
All about AHCI...
How can I get a copy of my Newegg invoice and upload it to my EVGA account?
The GeForce Experience gives me the message, "Unable to connect to Nvidia, Try again later".
GTX 970 and SLI functionality.
How do I get a copy of my Amazon invoice?
How do I reset my network Winsock settings for my EVGA Motherboard?
Reset the Network
What cases have 10 slots or more for the EVGA X58 Classified 4-Way SLI motherboard
X58 Classified 4-Way SLI
How to set a factory overclocked graphics card to Nvidia reference clock speeds
Motherboard Debug Post Codes
P67 / Z68 / Z77 / Z87 / Z97 / Z170 / Z270 / X79 / SR-X / X99 Debug Post Codes
What is the best way to completely uninstall the NVIDIA drivers?
No video at POST with new video card in Windows 8 prebuilt machine? (a.k.a. How to disable Secure Boot)
No video at POST, Windows 8 prebuilt system with Secure Boot

Recently Added FAQs
What are the measurements of the RTX 20 Series Hydro Copper Waterblocks?
RTX 20 Series Waterblocks
What TDP can the EVGA CLC coolers support?
How do I install a Dual Slot Bracket onto my RTX Triple Slot stock cooler?
How do I install a Dual Slot Bracket onto my RTX Triple Slot stock cooler?
RTX 2080/2080Ti has LED or fan issues after running Precision X1 for the first time.
RTX 2080/2080Ti MCU Update
How do I check if my fans and RGB's are properly connected to my 20 series XC/XC Ultra graphics card?
How do I check if my fans and RGB's are properly connected to my 20 series XC/XC Ultra graphics card?
What thickness are the thermal pads on my graphics card?
Thermal Pad Thickness
How can I get a copy of my invoice for purchases from EVGA's Official eBay Store?
How do I connect my motherboard to the RGB control board in the DG-7 cases?
Connecting motherboard to RGB control board
What do I do if my motherboard BIOS is corrupted?
Re-flashing a corrupted motherboard BIOS
How can I get my NVME M.2 Key B+M to be detectable on my X299 or Z370 Motherboard?
Why are the fans on my video card off?
Which CPU's will work with my EVGA Z370/H370 Motherboard?
The LCD on my Z10 Keyboard went blank or froze. How can I fix it?
Z10 LCD Issues
How can I update the BIOS on my SC Series EVGA Laptop?
How can I configure a VROC Raid array with my EVGA X299 motherboard?
Configuring VROC RAID
How do I troubleshoot Hybrid or CLC Pump Noise?
Troubleshooting Hybrid/CLC Pump Noise
How can I assign Macro Keys to my EVGA Z10 Keyboard?
How do I update the BIOS of my SC15/SC17 Laptop?
SC17 BIOS Update
Can I use SATA or Molex for a PCIe riser power connection?
Is the CL11 compatible with an AMD motherboard?
CL11 AMD Compatibility
What is the max resolution from the HDMI 2.0 port on the Z370 Classified K?
What does the BIOS switch on my 10 series graphics card do?
What Fans, Radiators, Power supply and GPU sizes does my DG-7 Series case support?
Rad/Fan support for DG-7 cases
Which HDMI audio formats does my Nvidia based EVGA card support?
Information what surround audio formats (low-loss, lossless and uncompressed) supported by HD Audio
Why do my GPU clocks remain high when my system is idle?
Troubleshooting Steps to help allow the EVGA GTX card to lower its clocks when idling.

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