FAQ

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Top 25 FAQs

How do I reset my network Winsock settings for my EVGA Motherboard?
When RMAing a product, what should I send in and how should I package the defective item?
Do I need to connect a SPDIF cable to my GeForce card for audio passthrough?
Where can I find information regarding EVGA's warranty policy on my EVGA packing?
Can I change the shipping method once I have submitted for RMA to get faster shipping?
What date of purchase do I reference for Pre-Orders?
What is the difference between Throughput and Latency, and which does the Killer NIC improve?
How can I fully remove or purge the Killer Xeno Pro drivers from my system?
Loss of network connection after a random amount of time in Windows Vista 64 bit
Windows Vista Security is blocking KillerConfig.exe from accessing the internet and executing the update properly.
The Killer Xeno Pro is not detected by the ASUS M3A32-MVP motherboard. Within windows you do not see the Killer NIC in any way in the device manager.
Killer Xeno Pro does not auto-detect as a game in Hardware Bandwidth Control.
While installing the Killer NIC in a Windows Vista Operating System, an abrupt reboot or blue screen stop error occurs.
Extreme lag times on system imaging and when navigating the BIOS when using the Killer Xeno Pro with the Asus P6T-DLX V1 and V2. Additionally this appears only when running 1GB DDR3 RAM modules.
USB devices plugged into the USB port on the Killer NIC do not function in Windows XP.
My original network card is not working when I install the Killer Xeno Pro.
My EVGA Killer Xeno Pro is not recovering from Hibernate.
How do I obtain a Diagnostic report for my Killer Xeno card?
Why isn't my maximum download speed any better with my Killer Xeno Pro?
What kind of slot will the EVGA Killer Xeno Pro work in?
The Xeno will not show up in the Device Manager, or during driver installation presents the message “There is no Killer Xeno in your system"

Most Recent FAQs

How do I reset my network Winsock settings for my EVGA Motherboard?
Where can I find information regarding EVGA's warranty policy on my EVGA packing?
What date of purchase do I reference for Pre-Orders?
Can I change the shipping method once I have submitted for RMA to get faster shipping?
Do I need to connect a SPDIF cable to my GeForce card for audio passthrough?
USB devices plugged into the USB port on the Killer NIC do not function in Windows XP.
When RMAing a product, what should I send in and how should I package the defective item?
What is the difference between Throughput and Latency, and which does the Killer NIC improve?
Killer Xeno Pro does not auto-detect as a game in Hardware Bandwidth Control.
How do I obtain a Diagnostic report for my Killer Xeno card?
How can I fully remove or purge the Killer Xeno Pro drivers from my system?
Windows Vista Security is blocking KillerConfig.exe from accessing the internet and executing the update properly.
My EVGA Killer Xeno Pro is not recovering from Hibernate.
While installing the Killer NIC in a Windows Vista Operating System, an abrupt reboot or blue screen stop error occurs.
My original network card is not working when I install the Killer Xeno Pro.
The Xeno will not show up in the Device Manager, or during driver installation presents the message “There is no Killer Xeno in your system"
Loss of network connection after a random amount of time in Windows Vista 64 bit
Extreme lag times on system imaging and when navigating the BIOS when using the Killer Xeno Pro with the Asus P6T-DLX V1 and V2. Additionally this appears only when running 1GB DDR3 RAM modules.
The Killer Xeno Pro is not detected by the ASUS M3A32-MVP motherboard. Within windows you do not see the Killer NIC in any way in the device manager.
Why isn't my maximum download speed any better with my Killer Xeno Pro?
What kind of slot will the EVGA Killer Xeno Pro work in?

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