Why do I have to wait in queue?
Last Update: 2021/01/14 17:29
We have a queue for our Step-Up process, so you can keep your current EVGA product until we have your new product ready and waiting for you in our warehouse. Sometimes, very high demand will necessitate a longer than usual queue, but once you have made your request and you are in queue the 90 day limit no longer applies - you are considered in the Step-Up process.
If you are still within the 90 days from your original purchase, you may cancel your Step-Up and restart the Step-Up process yourself. If your 90 day window has expired and you leave the queue, then you may not be able to start a new Step-Up.
Keywords
59792, Step-Up, Step-Up Program, Products, Queue