Orders placed on EVGA.com are charged immediately after completing your order.
The shipping and delivery schedules below are estimates only.
Shipments are only processed and shipped Monday through Friday except for holidays observed by EVGA. Orders placed on Saturday or Sunday will not ship until the next business day once it is verified and approved for shipment. Orders placed and approved before 2:00 PM PST on business days will be shipped the same business day, provided the order has been verified and approved for shipment.
Orders placed and approved after 2PM Pacific Standard Time will not ship until the next business day, once the order is approved for processing. Accessory orders shipped via USPS will ship the following business day. The shipping time-frame starts on the day that the order ships and the time frame does not include weekends and holidays. The estimated delivery times shown next to each shipping method are an estimation based on business days. Please understand that the estimated delivery time for Ground shipping is subject to change without notice and is not a guaranteed delivery time-frame.
Orders will only be delivered Monday through Friday as long as it is not a holiday observed by UPS.
EVGA also offers Saturday Delivery options. Saturday delivery is offered for shipments verified and approved after 2:00 PM on Thursday through Friday at 2PM PST. Orders with Saturday Delivery will be shipped Next Day Air Saver Monday through Thursday.
You may request cancellation of your order if it has not already been processed by EVGA. Please call our Customer Service at 888-881-EVGA (3842) option 2 to request an order cancellation. You will receive a credit for the full amount to your credit/debit card in approximately 5-7 business days. We suggest you do not send the order cancellation request via email because we may not receive the message in time to void the order.
EVGA is not responsible for any taxes, duties, or fees for receiving a product outside of the US.
The EVGA online store ships to the Continental U.S., Hawaii, Puerto Rico and Canada.
EVGA does not accept the use of the following address listings for any purchases made through EVGA.com.
Once shipped, orders may not be intercepted or rerouted through the selected shipping carrier. Likewise, EVGA does not offer or have the ability to offer a “hold” service for shipments.
EVGA reserves the right to ship any product with an Adult Signature and once added an Adult signature cannot be removed.
A customer may ship an order to an address different from the billing address, with the exception of PayPal purchases. In order to be able to process the order successfully, however, the billing address must be verifiable through the credit card company, which is explained below in the Address Verification section.
EVGA does not accept the use of International credit cards, with the exception of banks within our shipping areas of Canada.
EVGA recommends avoiding the use of prepaid credit cards and gift cards when placing an order at EVGA.com. It is possible that your order may be cancelled and refunded if it is not able to be verified by our order verification team.
If your shipping address does not match your credit card or other billing address EVGA reserves the right to verify the order and EVGA’s standard shipping and order process times may not apply.
If you have any problems or questions related to your transaction, please contact our Customer Service Department at 1-888-881-EVGA (3842) option 3.
Sales tax is required for orders shipping into states where EVGA has or may have nexus for state tax purposes under applicable laws. Additionally, sales tax may be required under various state laws, which are in effect at the time of purchase. If required, you will be charged the applicable sales tax according to your area's tax rate.
The EVGA.com webstore does not accept sales tax exemption certificates from customers, and cannot refund a partial or full amount of any sales tax charged as part of your order even if a sales tax exemption certificate is provided after the purchase is complete. If you must use a sales tax exemption certificate as part of your order, EVGA recommends that you contact any of its authorized distributors to make a purchase.
All orders are charged in U.S. Dollars (USD) based on real-time currency exchange rates. Partial refunds are not permitted due to a change in currency exchange rates. EVGA’s refund policy does permit refunds within a limited time-frame; however, because both purchases and refunds are based on real-time USD currency exchange rates, you may receive a different amount as a refund than you paid.
Shipping to Canada:
Purchases made on EVGA.com are not subject to price-matching. If you purchase a product on EVGA.com and the price decreases within the next 14 Days and you notify us, EVGA may choose, in its sole discretion, to refund the difference in EVGA Bucks, which gives you store credit. Where EVGA Bucks are permitted and available, EVGA shall provide you with EVGA Bucks only for the difference between the original price and the decreased price. Original pricing for purposes of price-matching is the MSRP listed at EVGA.com on the date of purchase. Instant rebates and manufacturer rebates are excluded from all price-matching determinations.
EVGA.com often sells products that include promotions. Promotions are generally limited to a specific starting date and conditions for when the promotion will end (such as, “while supplies last”). Some promotions are created by and processed by EVGA. However, other promotions are provided in which EVGA is a partner. Regardless, EVGA may only provide a promotional benefit to customers who fulfill the promotional requirements.
The customer placing the order is responsible for supplying an accurate shipping address at the time of purchase.
Any orders returned to EVGA as undeliverable or refused will be refunded once they arrive back to EVGA.
If an order is lost in transit or if an error should occur during delivery then EVGA will process insurance with UPS on that shipment.
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information, EVGA shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. EVGA shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, EVGA shall immediately issue a credit to your credit card account in the amount of the charge, which may take up to 3-5 days to appear in your bank account.
EVGA offers a 14-day return for refund policy from the date of purchase on items purchased directly by you from EVGA.com. EVGA does not offer any refunds on shipping once the order has shipped to the customer and the customer is responsible for any transit, customs, or brokerage fees due to a non-deliverable or rejected package.
The below EVGA policy is applicable to products purchased by you directly from the EVGA.com website.
The primary objective of this law is to initiate a recycling program for computer products containing chemicals deemed hazardous to the environment. To fund this program, California requires retailers and e-tailers to collect, on the state's behalf, a fee for each product covered by this law. The fee is paid by the consumer at the time of purchase of the covered product. This fee will be remitted directly to the state Board of Equalization by EVGA Corp. and only applies to orders shipped within California.
The types of products that we are required to collect this recycling fee include cathode ray tubes, cathode ray tube devices, flat panel screens, and other similar video display devices. The actual amount of the recycling fee will vary, based on the screen size of the product when measured diagonally, as follows:
Please note effective January 1, 2013 the recycling fees below:
For more information concerning the scope and details of the Act, please refer to the CalRecycle website: Click Here.
See our warranty terms for more information. If you require information on our RMA process, please contact customer service.