Store Policies

Shipping

Orders placed on EVGA.com are charged immediately after completing your order.

The shipping and delivery schedules below are estimates only. View Transit Map.

Shipments are only processed and shipped Monday through Friday except for holidays observed by EVGA.

Approved orders will ship within 2 business days from when the order was placed. The shipping time-frame starts on the day that the order ships and the time frame does not include weekends and holidays. The estimated delivery times shown next to each shipping method are an estimation based on business days. Please understand that the estimated delivery time for Ground shipping is subject to change without notice and is not a guaranteed delivery time-frame.

Orders will only be delivered Monday through Friday as long as it is not a holiday observed by UPS.

  • Example 1: An order shipped on Friday with Next Day Air Saver will arrive on Monday unless it is a holiday observed by UPS and then it would be delivered the following day.
  • Example 2: An order shipped on Friday with 2nd day will not be delivered until the following Tuesday as this is the 2nd business day. The only exception to this is if Monday or Tuesday is a holiday that is observed by UPS.

The Saturday delivery option is offered for some shipments and will only occur if the shipment is shipped on a Friday. Orders with Saturday Delivery will be shipped Next Day Air Saver Monday through Thursday.

  • Saturday Delivery is not available in all areas due to geographical limitations, shipper restrictions, and other limitations. If you select Saturday Delivery and EVGA becomes aware that your address does not qualify for Saturday Delivery, then EVGA will attempt to contact you to offer additional shipment options. If EVGA is unable to contact the purchaser, then the shipping option will be changed to Next Day Air Saver, and the package will likely arrive on the next business day. If EVGA alters your shipping choice due to limitations, then the shipping fee will be appropriately adjusted and the difference refunded, if applicable.
  • EVGA accepts no liability or responsibility if Saturday Delivery options are chosen due to a mistake or a misunderstanding of EVGA’s shipping policies. Although EVGA may assist with issues regarding Saturday Delivery, EVGA makes no express claims or guarantees that EVGA can or will adjust shipping for the customer’s benefit. Moreover, EVGA accepts no liability or responsibility for losses suffered if a shipping option is available and chosen due a customer’s failure to keep a current address available on the customer’s billing address on the EVGA website or entering an incorrect address on the EVGA.com e-store checkout page. Furthermore, EVGA accepts no liability or responsibility for losses suffered if the Saturday Delivery shipping option is made available or removed due to an error by the shipper. Lastly, EVGA accepts no liability or responsibility for losses suffered based on a customer’s belief that a specific shipping option can or will deliver on a particular day.

You may request cancellation of your order if it has not already been processed by EVGA. Please call our Customer Service at 888-881-EVGA (3842) option 2 to request an order cancellation. You will receive a credit for the full amount to your credit/debit card in approximately 5-7 business days. We suggest you do not send the order cancellation request via email because we may not receive the message in time to void the order.

EVGA is not responsible for any taxes, duties, or fees for receiving a product outside of the US.

Order Cancellation Policy

Irrespective of any specific instances mentioned below, EVGA reserves the right to cancel any order from any person at any time, and for any reason.

Customers may cancel orders until the time that the order has been processed and batched out for shipping*. Once the order has been batched out for shipping, customers can no longer cancel the order. If the order cannot be cancelled, customers may choose to wait for the package to be delivered and setup a refund RMA, or customers may refuse the package – if permitted – and the order will be refunded once EVGA receives the returned order, subject to the EVGA Return Policy, which can be found below.

If you need assistance with cancelling your order, please call our Customer Service at 888-881-EVGA (3842) option 2 to request an order cancellation. You will receive a credit for the full amount to your credit/debit card in approximately 5-7 business days. We suggest you do not send the order cancellation request via email because we may not receive the message in time to void the order.

*Note – EVGA reserves the right to modify the time-frame for customer order cancellation at any time to meet the demands of order quantity and purchasing patterns.

Purchasing, Shipping, and Delivery Restrictions

Purchasing Restrictions

The US/CA EVGA online store ships to the Continental U.S., Hawaii, Puerto Rico and Canada. International orders originating from outside of the United States, Canada and Puerto Rico will be declined. Furthermore, international credit cards are not accepted, with the exception of banks within our shipping areas of Canada.

EVGA products on the online store often have additional purchase restrictions, which may be modified at any time by EVGA. For example, some products may be restricted to members with a specific status, such as EVGA Elite Members, while other products may be restricted based on the means to place an order or limits on purchases of the same product.

To ensure that all customers have a chance to purchase products with limited availability, many products on the EVGA online store have an absolute limit for the purchase quantity of the same part number. This restriction is often limited to one (1) or two (2) of the same product per person, per household, per address. Purchases that exceed this amount will either return an error during checkout, or will result in a cancelled order. Additional purchases may be permitted after a certain time elapses or purchases may be limited permanently.

EVGA uses a variety of ways to review and enforce purchase restrictions by person, household, address, and account. In the event of a dispute over these restrictions, EVGA shall make the final decision at its sole discretion.

All restrictions are determined by EVGA at its sole discretion and may be modified at any time.

Delivery Restrictions

The EVGA online store ships to the Continental U.S., Hawaii, Puerto Rico and Canada.

EVGA does not accept the use of the following address listings for any purchases made through EVGA.com.

  • Hotels or Motels
  • Mail or Package forwarding companies
  • Private Mailboxes
  • APO/FPO Addresses for orders over $200 USD (due to shipping restrictions)
  • UPS Stores or Stores with shipping mailboxes
  • P.O. Boxes
  • Addresses that are non-standard or cannot be confirmed as a house or work place

Shipping Restrictions

Once shipped, orders may not be intercepted or rerouted through the selected shipping carrier. Likewise, EVGA does not offer or have the ability to offer a “hold” service for shipments.

EVGA reserves the right to ship any product with an Adult Signature and once added an Adult signature cannot be removed.

Billing/Shipping Address

A customer may ship an order to an address different from the billing address, with the exception of PayPal purchases. In order to be able to process the order successfully, however, the billing address must be verifiable through the credit card company, which is explained below in the Address Verification section.

PayPal Purchases:

  • Products purchased on the EVGA store using PayPal will be shipped to the address listed on the customer’s PayPal account regardless of the customer’s billing or shipping address listed on the customer’s EVGA account or entered on the checkout page. Due to PayPal’s restrictions, orders must be shipped to the address selected on your PayPal account. If you choose to use PayPal as your method of payment, please make sure that your address is current on your PayPal account. EVGA accepts no liability or responsibility for losses suffered or additional costs due to a package shipped to the wrong address because of a customer’s failure to keep a current address on the customer’s PayPal profile.

Payment and Address Verification

EVGA does not accept the use of International credit cards, with the exception of banks within our shipping areas of Canada.

EVGA recommends avoiding the use of prepaid credit cards and gift cards when placing an order at EVGA.com. It is possible that your order may be cancelled and refunded if it is not able to be verified by our order verification team.

If your shipping address does not match your credit card or other billing address EVGA reserves the right to verify the order and EVGA’s standard shipping and order process times may not apply.

If you have any problems or questions related to your transaction, please contact our Customer Service Department at 1-888-881-EVGA (3842) option 3.

Sales Tax

Sales tax is required for orders shipping into states where EVGA has or may have nexus for state tax purposes under applicable laws. Additionally, sales tax may be required under various state laws, which are in effect at the time of purchase. If required, you will be charged the applicable sales tax according to your area's tax rate.

The EVGA.com webstore does not accept sales tax exemption certificates from customers, and cannot refund a partial or full amount of any sales tax charged as part of your order even if a sales tax exemption certificate is provided after the purchase is complete. If you must use a sales tax exemption certificate as part of your order, EVGA recommends that you contact any of its authorized distributors to make a purchase.

Customs, Fees, and Additional Taxes

All orders are charged in U.S. Dollars (USD) based on real-time currency exchange rates. Partial refunds are not permitted due to a change in currency exchange rates. EVGA’s refund policy does permit refunds within a limited time-frame; however, because both purchases and refunds are based on real-time USD currency exchange rates, you may receive a different amount as a refund than you paid.

Shipping to Canada:

  • Estimated and final shipping costs do not include any additional Customs or Duties fees charged by the shipper and/or by your country’s Customs Department. UPS will require that these fees are paid at the time of delivery to the shipping address. If these fees are not paid upon delivery, then the package will be returned to EVGA. After EVGA receives the package, any shipping fees or customs fees charged to EVGA may be deducted from your refund. Please contact your country’s Customs Department with the order total if you need an estimation of these fees prior to placing your order. EVGA will not be liable or responsible for losses suffered or additional costs due to a customer’s failure to be aware of additional local, regional, national or international fees required by the customer’s country, or the customer’s failure to pay said fee upon delivery.

EVGA Bucks, Coupon Codes, Associate Codes

EVGA offers customers several ways to discount their purchase through various EVGA programs or temporary offers. During checkout, customers must apply these discounts prior to completing the purchase. Some options may apply to all EVGA.com store purchases, such as EVGA Bucks, while other options may provide a discount for a specific product or type of products, such as Coupon and Associate codes. EVGA currently offers the following options for discounts:

  • EVGA Bucks – EVGA Bucks may be earned through a variety of ways. During checkout, customers can use EVGA Bucks, subject to the following rules:
    • EVGA Bucks can only be used in whole dollar amounts (e.g. to pay for a $7.99 item, you can only use 7 EVGA Bucks).
    • You cannot enter more EVGA Bucks than you have available on your EVGA account.
    • EVGA Bucks cannot be used to pay for taxes or shipping costs.
    • For additional information about EVGA Bucks, visit https://www.evga.com/evgabucks/.
  • Coupon Codes – EVGA provides coupon codes through a variety of sources, including newsletters, EVGA Livestreams, promotional articles and other programs, such as EVGA Elite membership.
    • Coupon codes may be restricted based upon member status, restricted to certain types of products or specific part number(s), and may be conditional upon participating in promotions on EVGA.com.
    • Coupon codes may be limited in duration and are subject to availability of products on EVGA.com
    • Unless explicitly noted otherwise, rainchecks will not be provided if a product or multiple products are unavailable to use with a Coupon code.
  • Associate Codes – EVGA Associates can provide non-Associates with a unique code that provides discounts for several different types of EVGA products. For a full description of the EVGA Associates program, please visit https://www.evga.com/associates/.

Customers must use any or all discount options they wish to use during checkout - prior to completing the order. EVGA cannot and will not retroactively apply a discount option once the order has been placed if a customer fails to apply a discount option during checkout. Customers must cancel and re-submit the order if they wish to apply a new or different discount; however, EVGA makes no guarantee that a customer will be able to resubmit an order for a product after canceling the order - all orders are on a first-come, first-served basis.

EVGA reserves the right to modify or cancel any discount option in its sole discretion, including which customers may use a discount option, which product or products qualify for use with a discount option, and the percentage or fixed reduction in price is provided by the discount option.

Price-Matching

Purchases made on EVGA.com are not subject to price-matching. If you purchase a product on EVGA.com and the price decreases within the next 14 days and you notify us, EVGA may choose, in its sole discretion, to refund the difference in EVGA Bucks, which gives you store credit. Where EVGA Bucks are permitted and available, EVGA shall provide you with EVGA Bucks only for the difference between the original price and the decreased price. Original pricing for purposes of price-matching is the MSRP listed at EVGA.com on the date of purchase. Instant rebates and manufacturer rebates are excluded from all price-matching determinations.

Promotions

EVGA.com often sells products that include promotions. Promotions are generally limited to a specific starting date and conditions for when the promotion will end (such as, “while supplies last”). Some promotions are created by and processed by EVGA. However, other promotions are provided in which EVGA is a partner. Regardless, EVGA may only provide a promotional benefit to customers who fulfill the promotional requirements.

  • Every promotion on EVGA.com has Terms and Conditions for participation and eligibility.
  • For every eligible product, you must follow the given Terms and Conditions for each promotion, including how to request or acquire the promotional product(s).
  • If you purchase a product that later becomes eligible for a promotion, you must check the Terms and Conditions to verify that your product is, in fact, eligible based on all conditions, including date of purchase.
  • If you purchased a product prior to a promotion, and the promotion period excludes your date of purchase, then your product will not qualify for the promotional product(s).
  • EVGA, its affiliates, and its partners are not liable or responsible for a customer’s failure to follow the Terms and Conditions to successfully participate in and/or complete the requirements of a promotion. Furthermore, EVGA, its affiliates, and its partners will not honor a promotion request that does not fully comply with the promotional Terms and Conditions, including, but not limited to, promotion requests that cannot be processed because a product was purchased before the promotional period begins.

Rejected, Lost, or Undeliverable Orders

The customer placing the order is responsible for supplying an accurate shipping address at the time of purchase.

  • EVGA will not be held liable for any packages shipped and delivered to an address, which was not accurately entered during the time of purchase.

Any orders returned to EVGA as undeliverable or refused will be refunded once they arrive back to EVGA.

  • Shipping fees charged to EVGA for the return of the rejected or undeliverable shipment will be deducted from the order refund.

If an order is lost in transit or if an error should occur during delivery then EVGA will process insurance with UPS on that shipment.

  • UPS Investigations can take up to 8 business days from the time that EVGA is notified by the customer of any delivery concerns.

If tracking information shows that an order is marked as “Delivered”, but the customer has not received the package, EVGA suggests that the customer allow up to two additional business days for the product to be delivered before opening a claim.

  • If a claim must be opened on an order where tracking information shows that the package is “Delivered”, EVGA may require that the customer file a police report about the missing package and provide all relevant information related to the police report to EVGA before proceeding with the claim.

Typographical Errors

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information, EVGA shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. EVGA shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, EVGA shall immediately issue a credit to your credit card account in the amount of the charge, which may take up to 3-5 days to appear in your bank account.

Technical Issues

EVGA.com is continuously evolving to add new features, products, promotions, and security updates. As a result, this website may contain errors and may not be complete or current. EVGA therefore reserves the right to the fullest extent allowed by law to correct any errors or omissions (including after an order has been submitted) and to change or update information at any time without prior notice. Please note that such errors or omissions may relate to product descriptions, pricing, promotions and availability, and we reserve the right to the fullest extent allowed by applicable law to cancel or refuse to accept any order placed based on incorrect pricing or availability information. We apologize for any inconvenience.

EVGA.COM AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS, SERVICES AND USER CONTENT INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE WEBSITE (COLLECTIVELY, THE "SITE CONTENTS") ARE PROVIDED BY EVGA ON AN "AS IS," "AS AVAILABLE" BASIS, WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND. EVGA MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE WEBSITE, THE ACCURACY OR COMPLETENESS OF THE SITE CONTENTS, OR THAT THE WEBSITE OR EMAILS SENT FROM EVGA.COM ARE FREE OF MALWARE OR OTHER HARMFUL COMPONENTS. YOU EXPRESSLY AGREE THAT YOUR USE OF THE EVGA.COM WEBSITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMITTED BY LAW, EVGA DISCLAIMS ANY AND ALL REPRESENTATIONS AND WARRANTIES WITH RESPECT TO THE WEBSITE AND THE SITE CONTENTS, WHETHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF TITLE, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE OR USE.

Return Policy

EVGA offers a 14-day return for refund policy from the date of purchase on items purchased directly by you from EVGA.com. EVGA does not offer any refunds on shipping once the order has shipped to the customer and the customer is responsible for any transit, customs, or brokerage fees due to a non-deliverable or rejected package.

The below EVGA policy is applicable to products purchased by you directly from the EVGA.com website.

  • All products returned for a refund require an EVGA Return Merchandise Authorization number (RMA number). You may obtain an RMA number by contacting the EVGA customer support department either by email or through the phone. Please visit our contact page at https://www.evga.com/about/ContactUs/ for further contact information.
  • Any open products returned for a refund will be subject to a 15% restocking fee.
  • Products returned for a refund must be in “as-new” condition, in the original packaging and with all warranty cards, manuals, and accessories.
  • You will be responsible for the return shipping of non-defective or unwanted products.
  • Any product missing a UPC sticker or serial number from the box are not able to be returned for a refund.
  • Combos and bundles including two or more items that must be purchased together to receive a discount will require that all items are returned for a refund.
  • Promotional items such as games or software marked as free upon purchase must not be redeemed, opened, or used when returning an item for a refund. If the promotional item was redeemed, opened, or used than the cost of the promotional item will be deducted from the refund amount and the cost of the promotional item will be determined by EVGA at the time of refund.
  • Prizes offered by EVGA do not have a purchase value and therefore cannot be returned for a refund.
  • You will be credited with your refund within 7-10 business days of EVGA receiving your returned product.

PayPal Refunds

  • Refunds for products purchased through PayPal are subject to additional fees levied by PayPal. Requests for a refund must follow the EVGA Return Policy process outlined above. Once EVGA receives the product and approves the refund request, EVGA will supply the refund amount to PayPal. After PayPal receives the refund, PayPal may apply a fee for handling the process prior to refunding the amount to the customer. EVGA and its affiliates are not responsible for any fines or fees applied by PayPal or any other third-party payment service, and will not be held liable or responsible to the customer for the cost of any fees or fines applied by PayPal or any other third-party payment service.

Affirm Refunds

  • Refunds for products purchased through Affirm are subject to both EVGA’s Return Policy and Affirm’s Terms of Service. Requests for a refund must follow the EVGA Return Policy process outlined above. Once EVGA receives the product and approves the refund request, EVGA will supply the refund amount to Affirm. After Affirm receives the refund, Affirm may apply a fee for handling the process prior to refunding the amount to the customer. EVGA and its affiliates are not responsible for any fines or fees applied by Affirm or any other third-party payment service, and will not be held liable or responsible to the customer for the cost of any fees or fines applied by Affirm or any other third-party payment service.
  • In most cases, purchases through Affirm do not require the first payment until one (1) calendar month from the date of purchase. If a payment has not been made, you must still comply with the EVGA Return Policy in order to process a refund. If a payment has been made to Affirm prior to a refund, Affirm will process the refund according to its Terms of Service after verification that the required steps under the EVGA Return Policy have been completed.
  • For more information, please see Affirm’s Terms of Service.
  • For commonly asked questions, please see Affirm’s FAQ page.

The Electronic Waste Recycling Act ("Act") (or EWRA) of 2003

(Valid only when shipping within California)

The primary objective of this law is to initiate a recycling program for computer products containing chemicals deemed hazardous to the environment. To fund this program, California requires retailers and e-tailers to collect, on the state's behalf, a fee for each product covered by this law. The fee is paid by the consumer at the time of purchase of the covered product. This fee will be remitted directly to the state Board of Equalization by EVGA Corp. and only applies to orders shipped within California.

The types of products that we are required to collect this recycling fee include cathode ray tubes, cathode ray tube devices, flat panel screens, and other similar video display devices. The actual amount of the recycling fee will vary, based on the screen size of the product when measured diagonally, as follows:

Please note effective January 1, 2013 the recycling fees below:

Electronic Waste Recycling Fee
Categories 2005 to 2008 2009 to 2010 2011 to 2012 2013 to 2016 January 1, 2017 Forward
More than four inches but less than 15 inches $6 $8 $6 $3 $5
At least 15 inches but less than 35 inches $8 $16 $8 $4 $6
35 inches or more $10 $25 $10 $5 $7

For more information concerning the scope and details of the Act, please refer to the CalRecycle website: Click Here.

Warranty Replacement

See our warranty terms for more information. If you require information on our RMA process, please contact customer service.