Please enter your serial number below to check to see if your product came preinstalled with an optional Thermal Mod Kit and BIOS. (Qualifying products shipped from EVGA after 11/1/2016 have these updates preinstalled.)
Recently, it was reported from several sources, that the EVGA GeForce GTX 1080 FTW PWM and memory temperature is running warmer than expected during Furmark (an extreme stress utility).
EVGA has investigated these reports and after extensive testing, below are our findings:
Conclusion: EVGA offers full warranty support on its products, with cross-ship RMA*, and stands behind its products and commitment to our customers.
To resolve this, EVGA will be offering a VBIOS update, which adjusts the fan-speed curve to ensure sufficient cooling of all components across all operating temperatures. This VBIOS will be released in the next few days and users can download it and update their cards directly. This update resolves the potential thermal issues that have been reported, and ensures the card maintains safe operating temperatures.
For those users who want additional cooling beyond the VBIOS update, EVGA can offer an optional thermal pads available. This update is not required and is preinstalled on all cards shipped from EVGA after 11/1/2016. To check if your card has the Thermal pad kit and BIOS factory installed, please visit www.evga.com/thermalmod.
Any customer who is not comfortable performing the recommended VBIOS update, may request a warranty cross-shipment* to exchange the product to EVGA for an updated replacement.
All graphics cards shipped from EVGA after 11/1/2016 will have the VBIOS update applied.
* The EVGA Cross Shipping options are available in the Continental United States, Hawaii, Alaska, Canada, EU, UK, Norway, and Switzerland. EVGA offers Standard RMA replacement options in the Middle East, Africa, India, Latin America, and Mexico.
* Founders Edition, Blower type, HYBRID, and HYDRO COPPER cards do not need these updates.
EVGA Top Management
The test used in the referenced review from Toms Hardware (Germany) is running under Furmark, an extreme usage case, as most overclockers know. We believe this is a good approach to have some idea about the graphics card limit, and the thermal performance under the worst case scenario. EVGA has performed a similar qualification test during the design process, at a higher ambient temperature (30C in chamber) with a thermal coupler probe directly contacting the key components and after the Toms Hardware (Germany) review, we have retested this again. The results in both tests show the temperature of PWM and memory is within the spec tolerance under the same stress test, and is working as originally designed with no issues.
With this being said, EVGA understands that lower temperatures are preferred by reviewers and customers.
During our recent testing, we have applied additional thermal pads between the backplate and the PCB and between the baseplate and the heatsink fins, with the results shown below. We will offer these optional thermal pads free of charge to EVGA owners who want to have a lower temperature. These thermal pads will be ready soon; and customers can request them starting Monday, October 24th, 2016. Also, we will work with Toms Hardware to do a retest.
EVGA GeForce GTX 1080 FTW running Furmark with optional thermal pad mod (30°C Ambient in Chamber)
– October 21st, 2016