1.       Q: What cards does the Hybrid cooler work on?

A: The Hybrid Cooler works on all reference models of the GTX 980 as long as it has the blower style fan. (04G-P4-1980-KR, 04G-P4-1982-KR, 04G-P4-2980-KR, and 04G-P4-2982-KR)

 

2.       Q: Do we offer a backplate for the models 04G-P4-1980-KR or the 04G-P4-1982-KR?

A: No,we do not offer a backplate for these cards at this time.

 

3.       Q: After installing the Hybrid Cooler on my GTX 980 model 04G-P4-2980-KR or my 04G-P4-2982-KR will it have a LED light?

A: No, after installing the Hybrid Cooler on these cards you do use the new shroud included and this will not allow for a LED light.

 

4.       Q: Do I need to remove the backplate from my 980 model 04G-P4-2980-KR or my 04G-P4-2982-KR in order to install this cooler?

A: No, you want to leave the backplate in place and only remove the 4 GPU screws and the 2 Bracket screws from the back of the card.

 

5.       Q: Do I need to keep the original Heatsink and Shroud pieces and screws after installing the new shroud?

A: Yes, the Heatsink and Shroud will need to be installed back to the original configuration prior to processing any warranty on the product.

 

6.       Q: What happens if the EVGA Hybrid Leaks and damages my computer?

A: In the Highly Unlikely event that this occurs we will review these cases on a case by case basis.

 

7.       Q: Where does the Hybrid Cooler plug into?

A: The Hybrid cooler plugs into the fan connector on the graphics card.

 

8.       Q: Does the Hybrid Cooler need a special BIOS?

A: No, the hybrid cooler will work on the stock BIOS for the graphics card.

 

9.       Q: What size Screw Driver Bits, Allen Bits, or Torx Bits do I need to use when removing the shroud and heatsink on a 04G-P4-2980-KR or a 04G-P4-2982-KR card?

A: It is recommended to use Allen 2.0 or the T-8 for the round screws on the side, Allen 1.5 or the T-6 for the other side screws, back screws, and bracket screws. Phillips PH1 for all outside screws and PH0 for all internal screws.

 

10.   Q: How long is the warranty on the Hybrid Kit or the Hybrid Card?

A: The warranty on the Hybrid card is 3 years and the warranty on the Hybrid kit is 1 year.

 

11.   Q: Can I buy a extended warranty on my 980 Hybrid model 04G-P4-1989-KR?

A: Yes, within the first 90 days you can purchase an extended warranty on this product.

 

12.   Q: Will there be a online version of the install manual for the Hybrid Kit?

A: Yes, there will be a manual available and it will be updated with newer information than the one in the box.

 

13.   Q: Do I need to refill the radiator or flush the fluid?

A: No, this is a closed system and removing the tubes will void the warranty.

 

14.   Q: Are the hoses supposed to turn on the GPU cooler?

A: Yes, the block is made so that the hoses turn and this is normal.

 

15.   Q: Does the Hybrid Cooler come with thermal paste?

A: Yes, the thermal paste is already on the cooler and ready to use, just have the customer clean the old paste off of the GPU first.