FAQ

My network stops working after a few minutes, OR I get a IP but am unable to get a valid DNS server IP. What is causing this, and how do I correct this?

Last Update: 2010/03/14

One of the chipset drivers for the Nvidia network, version 15.51, contained an driver that would cause the onboard network card to have a disconnection issue.

The issue was corrected in the driver version 15.53. If you have installed the 15.51 driver you will need to completely uninstall the 15.51 chipset drivers before you install the newer 15.53 drivers.

To uninstall the chipset drivers, go to add / remove programs, and select change remove on "Nvidia Drivers". Follow the prompts to uninstall the chipset drivers. (NOTE: If you have an Nvidia video card, the uninstaller will prompt you to uninstall everything EXCEPT the graphics drivers). After the uninstall process is successful, restart the computer.

After restarting, it will install the generic Microsoft network drivers. At this point you could leave it as is, the Microsoft chipset drivers and network drivers that are included in windows 7 are compatible with the Motherboard and will work fine with the product.

If you would prefer please download the 15.53 BETA drivers for you version of Windows 7 and install the drivers. The 15.53 drivers are currently posted to our driver site at: wwww.evga.com/drivers

If the issue continues after trying this process, please contact EVGA Support
1-888-881-EVGA (3842)

Keywords

58836 Network windows 7 DNS IP nvidia stops