An EVGA Return Merchandise Authorization (RMA) allows customers to return defective products to EVGA for a replacement. EVGA offers many options that should satisfy the unfortunate need to replace your EVGA product under warranty as quickly and as painlessly as possible.
This process is valid only for products shipped from EVGA on or after July 1st, 2011.
Your EVGA product must be free of physical damage or modification. Products received with physical damage (bent CPU socket pins, any damage to the PCB, water damage, etc), missing the original video card or chipset heat sink, or missing the serial number sticker will be returned to the customer or may incur a service charge upon receiving the item. If your product is received damaged, EVGA will contact you with information and options to assist with filing a claim or offering a repair fee to avoid the product losing it's warranty.
Once EVGA receives your RMA request, the RMA will be reviewed by our department within one (1) business day. In order to approve your RMA EVGA will need a copy of the purchase invoice or receipt for the product you need replaced.
To learn more about how to upload your invoice, please see our FAQ: http://www.evga.com/support/faq/afmviewfaq.aspx?faqid=58652
Once the RMA request is reviewed and approved by the RMA department the following steps will occur:
If you have any questions about the preceding RMA terms and conditions, please contact our Customer Service by calling 888-881-EVGA (3842) option 2. Customer Service can be reached 9AM - 5:30PM Pacific M-F.