EVGA.com's
"Supreme Service" Advantages |
|
EVGA.com |
The
Others |
| 72
Hour Burn-in |
Yes,
includes signed cetificate from our chief engineer and director of marketing. |
None |
| The
72 hour burn-in process subjects the Graphics
Card to an extreme degree of stress by running multiple GPU
/ Memory intensive applications for a 72-hour period. Because
most major component failures within the first 24 hours of testing,
this process helps ensure that your Graphics Card will work
flawlessly out of the box. |
| |
| Customer
Service |
Less
than 3 minute
avg. hold time |
Long hold times |
| When
calling EVGA.com's dedicated customer service
line you’re virtually never on-hold due
to our less than 3 minute average hold time. And, our average
time required to resolve customer support issues, is 8 minutes
or less. Additionally, all of EVGA.com technical support is
done in-house by technicians that are familiar and trained on
our products with how they operate. In contrast many other manufactures
outsource their customer service departments to companies that
have little direct familiarity with the product they are supporting
and almost no access to direct engineering level support. |
| |
| Extended Step-Up Coverage |
6 months |
Not Available |
| Not only is EVGA.com the only graphics provider offering a 3-month upgrade program with our exclusive Step-Up Program, but we are extending the upgrade grace period to 6 months as part of our Supreme Service guarantee. With a 6 month Step Up Upgrade advantage, the customer is insured that they'll always be able to keep the fastest and best video card available in their system. |
| |
| Warranty |
1
Year with overnight replacement* |
1 Year+ |
| EVGA
offers a 1 year warranty and while this may
sound short when compared to other manufactures who offer multiple
year or even lifetime warranties; EVGA provides more service
during that one year than many other companies provide during
the entire lifetime of their product. Simply put, if you are
unable to receive excellent warranty service in the first year,
ask yourself how good the support will be in the remaining years
to come. |
| |
| Overnight
Replacement* |
Only
company to provide this type of service |
Not
Available |
| EVGA.com
knows how seriously gamers take their video cards. Because of
this, we do everything we can to minimize downtime. That means
next business day replacement via cross-shipping, free of charge.
With other manufactures replacement schemes there are both longer
wait times and additional costs involved. |
| |
*next
business day shipping FREE of charge |
