already a day since your post and no response.  hopefully someone will get back to you on this.

rjohnson11

Stepup isn't yet available in Australia. If you want direct information for EVGA products and services in Australia please email:

dbretherton@evga.com

Hi Rjohnson

Thank you for your reply.

I do know that stepup isn't available in Australia.  That was the core of my posting and I was hoping to find out why?

I also know about the products and services available in Australia.

To be honest, right now, based on principle - I and a few of my friends are not going to purchase an EVGA product cause the way we see it, we are buying the products at a dearer price than America.. we are about 3mths behind in getting the latest card and yet through all this, it seems Australian is getting treated with a 'too bad, so sad - you guys are not good enough to enjoy our stepup program but thanks for your money' attitude.

EVGA got dealers and distributions set up in Australia.. thus I fail to see why we are missing out.

-Art

By the way do any other video card companies offer step up in Australia?

why cant we just pay the extra fed-ex cost to ship to the usa its crazy, we pay stupid amounts for this gear, mayself have just run the risk using ebay to get a gtx 285 2gb for a resonable price from the usa. i just do not understand why we cannot buy direct from evga online store and except the extra shipping charges to australia and for RMA and STEP-UP, in today,s standards of shipping its 3 days from florida to cairns using fed-ex, i use it for flight sim software.

put it like this x58 4 way classi : evga online store $499.99  (aus $ 550.00) plus $50.00 shipping                                                   
                                                    ITS Direct  $ 735.00 plus $30.00 postage
and we would recive it from the usa sooner

i dont want to know how much the new duel cpu : EX55 4Way classi will be here


COME ON EVGA SHOW US THE LOVE

Prices vary in common currency for multitudes of reasons to include higher tariffs and duties, transportation costs, and various other reasons. I have posted this information before.

A quick comparison of EVGA video cards between Australia and the Netherlands showed that a couple of items were cheaper in Australia than in the Netherlands.

EVGA_DuaneB

ayee@iinet.net.au

Hi,

Just curious as to why the step-up program is not available for Australian Customer.
In most cases, cause we are more or less the last of the people to get VGA cards, very often, we get hit with a card shortage and we end up paying for a premium on the cards. (ie. 8800GT)
However, in purchasing these cards, even though we have paid more, we are not entitled to one of 'core' customer service sweetener that eVGA offer to their US/Europe customers.
Is there a reason.. why this is the case?
Time really isn't a factor as eVGa does have an Australian dealers and distributor here.. are they unable to handle the step-up, like they do with warranty claims?

Regards,
Art

 

Hi Art,
 
EVGA does listen to your feedback and we understand your concerns and those expressed by all Australians.
 
To clarify why we do not offer Step Up in the APAC region, simply because we are not in a position to offer in this region at this time. In time, and when the timing is right, hopefully we can introduce this as valued feature.
 
Thanks for your support

In order for EVGA to effectively support the Step-Up™ Program in the Australia/NZ region, to the service levels and turn-around time expected by our valued customers, the correct company infrastructure needs to be in place.
The Step-Up™ program is a priviledge
As this is a new and growing region for EVGA, we strive in the near future to expand the customer service benefits available to you.
 
Thanks
 

EVGA_WShelley

EVGA_DuaneB

ayee@iinet.net.au

Hi,

Just curious as to why the step-up program is not available for Australian Customer.
In most cases, cause we are more or less the last of the people to get VGA cards, very often, we get hit with a card shortage and we end up paying for a premium on the cards. (ie. 8800GT)
However, in purchasing these cards, even though we have paid more, we are not entitled to one of 'core' customer service sweetener that eVGA offer to their US/Europe customers.
Is there a reason.. why this is the case?
Time really isn't a factor as eVGa does have an Australian dealers and distributor here.. are they unable to handle the step-up, like they do with warranty claims?

Regards,
Art

 

Hi Art,
 
EVGA does listen to your feedback and we understand your concerns and those expressed by all Australians.
 
To clarify why we do not offer Step Up in the APAC region, simply because we are not in a position to offer in this region at this time. In time, and when the timing is right, hopefully we can introduce this as valued feature.
 
Thanks for your support

In order for EVGA to effectively support the Step-Up™ Program in the Australia/NZ region, to the service levels and turn-around time expected by our valued customers, the correct company infrastructure needs to be in place.
The Step-Up™ program is a priviledge
As this is a new and growing region for EVGA, we strive in the near future to expand the customer service benefits available to you.
 
Thanks
 

Duane expressed this point about infastructure for the stepup hopefully this infastructure is in place sooner rather than never. Hes a really nice guy and I get what he was saying but the more pressing question fusionssl is interested in is about the cost and the inability to buy the unit from overseas when Australians are obviously discriminated against in terms of cost and RA support.
I know its not an easy question you have retail stores you want to stock the boards so they have to make a reasonable margins particulary as you say because you are a "new player to the game" the question you have to ask is how many people are not buying my boards because we continue to ignore the model that has worked so well in the US and Europe??

Please also review post number 9 by the webmaster here:

http://forums.evga.com/tm.aspx?m=122151

in regards to future purchasing, being a current EVGA customer, would there be a way of purchasing products throw Duane?