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EVGA offers a variety of warranties to fit your needs. Read below for more information. If you need to take advantage of EVGA's warranty, please visit our RMA page for detailed instructions.
EVGA will provide a warranty to each retail product and that the product will not suffer, in material or workmanship, from any defect that adversely affects the performance of the product.
These warranty terms are valid for purchases ON or AFTER July 1st, 2011 for products within the regions of the Continental United States, Alaska, Hawaii, and Canada. For prior versions of the warranty terms please click here: Warranty terms prior to July 1st, 2011.
The following warranty lengths are provided to the Original Purchaser for EVGA products purchased on or after July 1, 2011 from an EVGA authorized reseller with a valid proof of purchase. For EVGA products not purchased from an EVGA authorized reseller or for owners that do not have a valid proof of purchase than the warranty is available for up to 3 years, which will not exceed the warranty length assigned to the part number, and the warranty will start from the EVGA shipping date. For more details on the EVGA transferable warranty then please see the Transferable Warranty section below.
Standard Warranty Exceptions:
Limited Lifetime Warranties are available to the original owner on applicable parts if registered by the original owner within 30 days of the date of purchase. A valid proof of purchase is required from an EVGA authorized reseller to verify Limited Lifetime Warranty availability. For more details on the EVGA transferable warranty then please see the Transferable Warranty section below.
Limited Lifetime Warranty Exceptions
EVGA DRAM memory modules carry a limited lifetime warranty, which guarantees the products to operate, as specified by its datasheet, in the operating environment for which they were intended, for the life of the product or extent of the warranty. EVGA will, at its option, either repair or replace any part of its products that prove defective by reason of improper workmanship or materials. If EVGA is unable to repair or replace the product, EVGA will exchange with another product similar in functionality to the product under warranty.
EVGA DRAM Warranty Exclusions
EVGA offers an transferable warranty for products shipped new from EVGA on or after July 1, 2011 so long as the product is in its original factory condition and retains all of the factory labels and stickers. The transferred warranty will not exceed 3 years from the products shipping date from EVGA and will also not exceed the original warranty offered on the product.
Transferable Warranty Exceptions
EVGA offers optional programs to the original owner with a valid proof of purchase when purchased from an EVGA authorized reseller including the EVGA Extended Warranty Program, the EVGA Advanced RMA Program, and the EVGA Step-up Program. Please note that if an EVGA Extended Warranty and/or EVGA Advanced RMA (EAR) is purchased on a item it/they will not transfer to a second owner and are not valid on any transferred warranty.
To view more information on these programs and to see if your product qualifies, please visit the programs page to view the terms and conditions for that program.
All RMA replacements will state "Warranty Replacement" on the package to assist in avoiding any taxes, duties and/or brokerage fees through customs or otherwise. EVGA is not responsible for any fees charged by the destination country’s government body, brokers or other third party.
Postal mail is not recommended for shipping any EVGA product. If your package is received with physical damage, a claim cannot be processed due to the limitations with postal services and the package will be returned to sender without alternative options.
To obtain service under this Limited Warranty, the purchaser must contact EVGA and receive a Return Merchandise Authorization (RMA) number prior to returning the product to EVGA CORPORATION. Please contact EVGA Technical support at 1-888-880-3842 option 1 or contact us by email at firstname.lastname@example.org.
THIS LIMITED WARRANTY SETS OUT THE FULL EXTENT OF EVGA CORPORATION’S RESPONSIBILITIES, AND THE EXCLUSIVE REMEDY REGARDING THE PRODUCTS. ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY.
IN NO EVENT SHALL EVGA CORPORATION BE LIABLE FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE PRODUCT OR FOR, WITHOUT LIMITATION, COMMERCIAL LOSS OF ANY SORT; LOSS OF USE, TIME, DATA, REPUTATION, OPPORTUNITY, GOODWILL, PROFITS OR SAVINGS; INCONVENIENCE; INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES; OR DAMAGES ARISING FROM THE USE OR INABILITY TO USE THE PRODUCT. SOME STATES AND JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR THE DISCLAIMER OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND DISCLAIMERS MAY NOT APPLY TO YOU.
EVGA CORPORATION MAKES NO WARRANTIES OR REPRESENTATIONS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, AS TO THE QUALITY, CAPABILITIES, OPERATIONS, PERFORMANCE OR SUITABILITY OF ANY THIRD PARTY SOFTWARE OR EQUIPMENT USED IN CONJUNCTION WITH THE PRODUCT, OR THE ABILITY TO INTEGRATE ANY SUCH SOFTWARE OR EQUIPMENT WITH THE PRODUCT, WHETHER SUCH THIRD PARTY SOFTWARE OR EQUIPMENT IS INCLUDED WITH THE PRODUCT DISTRIBUTED BY EVGA CORPORATION OR OTHERWISE. RESPONSIBILITY FOR THE QUALITY, CAPABILITIES, OPERATIONS, PERFORMANCE AND SUITABILITY OF ANY SUCH THIRD PARTY SOFTWARE OR EQUIPMENT RESTS SOLELY WITH THE PURCHASER AND THE DIRECT VENDOR, OWNER OR SUPPLIER OF SUCH THIRD-PARTY SOFTWARE OR EQUIPMENT.
Nothing in the Product instructions or information shall be construed to create an express warranty of any kind with respect to the Products. No agent, employee, dealer, representative or reseller is authorized to modify or extend this Limited Warranty or to make binding representations or claims, whether in advertising, presentations or otherwise, on behalf of EVGA CORPORATION regarding the Products or this Limited Warranty.
If any portion of this Limited Warranty is held to be illegal or unenforceable, such partial illegality or unenforceability shall not affect the enforceability of the remainder of the Limited Warranty.
2900 Saturn St
Brea, CA 92821
Phone: 1-888-881-EVGA (3842)
Please Note: As EVGA strives to honor the best warranty in the business, we have and will continue to make policy changes. Make sure you read this document carefully and check back for updates. EVGA reserves the right to change this policy without notice. Last update August 11, 2014.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Please feel free to call us first for any needed support at (888) 881-EVGA (3842) 24 hours a day, 7 days a week.