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PCoIP (101 FAQs)

Teradici Zero Client Products

Top 25 FAQs For This Topic

	How do I update the firmware on my PCoIP device? Updating firmware
	Do PCoIP zero clients support pre-session smart card authentication? PCoIP USB Smart Card Authentication
	I lost the password for my zero client product and can't make any changes or reset the device back to factory spec, how can I reset the device? Reset PCoIP password
	Why am I getting the message "View Connection Server Communication Error"?
	How do I find the PCoIP event log files? Troubleshooting PCoIP
	When using PCOIP, I lose my secondary display and the primary monitor resolution defaults 1024x768 59357
	When I login to my VM I get a blank screen or lose signal to the monitor. PCoIP Blank screen
	When using HD01/HD02 host card with an NVIDIA video card in Linux I have poor performance, but in windows there is no issue.
	How do I uninstall the APEX 2800 driver from ESXi 4.x and 5.x APEX driver uninstall guide
	Why is the “Network connection lost” message appear on my display?
	How do I Install and Un-Install the APEX 2800 driver set from ESXi 4.x and 5.x APEX 2800 uninstall commands
	I have a preconfirgured PCoIP Host card, I have login info/adress, how do I reset it to factory defaults?
	What is the latest PCoIP Firmware version that supports RDP? RDP Firmware version
	Which webcams are supported by the various PCoIP host client configurations? Which webcams are supported by the various PCoIP host client configurations?
	Why is the session defaulted to AES-128-GCM bit encryption when I have the AES-128-GCM and Salsa-256-Round12 bit encryption selected?
	Why are my sessions disconnecting with VMware View 4.0.1 and PCoIP Zero Clients?
	Why does the Zero Client running in RDP mode not work with my VMware View Security Server?
	Why do I get a PCoIP Host Software Package Setup Error when installing host software on a PC?
	What are the default IP adresses for the PCoIP Zero Clients and Host cards?
	I am having issues with using my display link device on my Virtual Machine using VMware.
	EVGA PCoIP Zero Client not able to connect to VMware View Connection Server through certain network load balancers, how do I fix?
	How do I support Centralized management of PCoIP Products: PD-01, PD-02, HD-01, and HD-02? PCoIP Management Configuration
	Why can I ping my PCoIP device but not connect? Connectivity issues between host card (excluding VMware View!)
	Can I clone my displays on my zero client? Can I clone my displays on my zero client?
	How do I setup the Host card (HD01/HD02) to connect to my Zero Client? How do I setup the Host card (HD01/HD02) to connect to my Zero Client

Recently Added FAQs To This Topic

	What USB CD/DVD drives have been tested with PCoIP zero clients? What USB CD/DVD drives have been tested with PCoIP zero clients?
	Does PCoIP Zero Client Support Monitor Rotation? Monitor Rotation Support for the Zero Client
	What protocols do the EVGA Zero Clients support? Protocols support by EVGA Zero Clients
	Some PCoIP models have a (TAA) compliant logo, what does this mean? Some PCoIP models have a (TAA) compliant logo, what does this mean?
	When installing the management console version (1.8.1) I get an error or “halt” using VMware vCenter Converter. When installing the management console version (1.8.1) I get an error or “halt” using VMware vCenter Converter.
	When using the Tera2 Host card, my desktop resets when I unplug the DVI port from the back of the client. When using the Tera2 Host card, my desktop resets when I unplug the DVI port from the back of the client.
	How do I find the PCoIP event log files? Steps to find the event logs
	How do I enable / disable the offload indicator on my APEX 2800 server offload card? I would like to know if it is working. How do I enable / disable the offload indicator on my APEX 2800 server offload card?
	Which webcams are supported by the various PCoIP host client configurations? Which webcams are supported by the various PCoIP host client configurations?
	What is ErP and do I need to be concerned? What is ErP and do I need to be concerned?
	Is there a difference in the USB ports on the PD06 Zero Client? Is there a difference in the USB ports on the PD06 Zero Client?
	I installed the APEX 2800 into my ESXi host and had no problem with installing the driver, but when I check the status using the command (opt/teradici/pcoip-ctrl –I), I get an “Out of Service” error message in Putty and I cannot get my VM to offload. I installed the APEX 2800 into my ESXi host and had no problem with installing the driver, but when I check the status using the command (opt/teradici/pcoip-ctrl –I), I get an “Out of Service” error message in Putty and I cannot get my VM to offload
	Why do I get a PCoIP Host Software Package Setup Error when installing host software on a PC?
	Is there any way to edit the pop-up messages that users receive when trying to connect to a VM in the OSD menu?
	How can I change the USB behavior on my zero client from OHCI to EHCI?
	How do I bridge a USB device on a EVGA Zero Client?
	Why does my monitor display all black when I try to connect a PCoIP client to a host card ?
	How do you uninstall the APEX2800 driver from a virtual machine (VM)?
	How do I setup the Host card (HD01/HD02) to connect to my Zero Client? How do I setup the Host card (HD01/HD02) to connect to my Zero Client
	What type of SFP adapter comes with the PD05-KA Zero Client? What type of SFP adapter comes with the PD05-KA Zero Client?
	I am having issues with using my display link device on my Virtual Machine using VMware. Can I use DisplayLink using VMware?
	I am having issues with using my display link device on my Virtual Machine using VMware.
	What USB 2.0 transfer rate improvements can I expect when using a Tera2 PCoIP zero client? What USB 2.0 transfer rate improvements can I expect when using a Tera2 PCoIP zero client?
	What is the difference between Tera1 and Tera2 encryption capabilities? What is the difference between Tera1 and Tera2 encryption capabilities?
	Can I expect any bandwidth reduction when using a Tera2 PCoIP zero client? Can I expect any bandwidth reduction when using a Tera2 PCoIP zero client?