|FAQ ID # 58681|
|Last Update : 2010/04/30
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|Question / Issue|
|When RMAing a product, what should I send in and how should I package the defective item?|
|Answer / Solution|
Send the video card or main board only. For a Warranty Replacement RMA, please do not send in any accessories, CDs, manuals and/or games as it will NOT be returned. For main boards including an accessory chipset fan which you have added on yourself, do NOT send the fan. Mainboards or graphics cards without a heatsink will be returned to sender.
To protect your product from shock, you will need to use a cushioning material and a cardboard carton. It is preferred that you use an anti-static bag or a plastic clamshell to return the product. Foam or bubble wrap may also be used as long as the product cannot move when the box is jolted during shipping.
Please make sure you write the RMA # on the outside of the box, this will help speed up the process when we receive your package . Please be sure to ship your return product to EVGA via a traceable carrier, which can provide you with a proof of delivery if necessary. (i.e. UPS, USPS, FedEx, or DHL). EVGA is not responsible for lost or damaged shipments sent to us for warranty service.
|EVGA RMA Process|
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