EVGA FAQ Help Center

Welcome to our EVGA FAQ Help Center. Here you will quickly find answers to our most commonly asked questions.

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Top 25 FAQs
	When do I need to provide my receipt or invoice? Also, how do I upload a copy of my purchase invoice or receipt for RMA, EAR, and Step-Up? Invoice Upload JPEG/PDF How To
	Why does my EVGA graphics card run hot?
	Upon boot up of my computer, I get no video signal to my monitor and get only a black/blank screen. How can I resolve this?
	What Chassis/Cases are compatible with the Classified SR-2 Board? What cases are compatible with the w555?
	Why does the PCIe power adapter have two plugs at the end that plugs into the power supply? PCIe power adapter connecter
	Where do I plug in the SPDIF from my EVGA GeForce graphics card to my EVGA motherboard?
	Where can I find a list of compatible memory for my EVGA motherboard?
	My computer hangs, freezes or becomes jumpy after installing drivers for my 400/500/600 Series Nvidia GeForce card.
	What are the differences between the NF68 AR,TR,A1, and T1 680i Motherboards? 680i AR TR A1 T1
	Does water-cooling or installing a third party cooling solution on my video card void the warranty?
	How Do I Enable or Disable HDMI Audio in Windows If I Am Using an HDMI Connection Between My Nvidia Video Card or Motherboard and My Monitor? Enabling/Disabling HDMI Audio through Nvidia Control Panel
	What cases have 10 slots or more for the EVGA X58 Classified 4-Way SLI motherboard X58 Classified 4-Way SLI
	My motherboard goes straight to FF from boot without any video or beeps.
	When I boot my 680i, 750i, 780i, 790i motherboard I get no video and the LED reads two dashes (--). What does this mean?
	Does overclocking void my warranty?
	What is AHCI and how does it differ from SATA IDE Compatibility Mode? What EVGA Products have limited support for AHCI? All about AHCI...
	Configuring bootable NVIDIA RAID array for a Windows XP/Windows XP 64-bit Edition installation Configuring bootable NVIDIA RAID array for a Windows XP 32-bit/Windows XP 64-bit Edition installation
	How do I set up RAID on my 680i, 780i, and 790i motherboard?
	Instant FF post code Troubleshooting guide and video
	What are the power requirements of an EVGA 200 series graphics card? GeForce 200 series power requirements
	What are the power requirements of an EVGA 8 series graphics card? 8 series power requirements
	What are the power requirements of an EVGA 9 series graphics card? 9 series power requirements
	Where can I find a list of POST codes for my motherboard?
	My BIOS settings on my 680i motherboards are being changed/reset on some boots/restarts.
	I installed 4GB of RAM in my system but Windows is reporting less, i.e. 2.5GB or 2.75GB. 4GB RAM reporting less windows

Recently Added FAQs
	Why can't I go higher than 55% fan speed on my GTX 680 Classified video card? GTX 680 Classified fan speed question
	No video at POST with new video card in Windows 8 prebuilt machine? No video at POST, Windows 8 prebuilt system with Secure Boot
	GTX TITAN - no video at POST? EVGA GTX TITAN - No video at POST?
	What are the different audio ports/channels on the x79 motherboard? Diagram of the different audio channels on the X79 series motherboards.
	What protocols do the EVGA Zero Clients support? Protocols support by EVGA Zero Clients
	Some PCoIP models have a (TAA) compliant logo, what does this mean? Some PCoIP models have a (TAA) compliant logo, what does this mean?
	When installing the management console version (1.8.1) I get an error or “halt” using VMware vCenter Converter. When installing the management console version (1.8.1) I get an error or “halt” using VMware vCenter Converter.
	When using the Tera2 Host card, my desktop resets when I unplug the DVI port from the back of the client. When using the Tera2 Host card, my desktop resets when I unplug the DVI port from the back of the client.
	Which EVGA cards support multiple LUT profiles? Which EVGA cards support multiple LUT profiles?
	Why does my Nex1500watt PSU have a blinking orange/yellow LED when shutdown? Why does my Nex 1500watt have a blinking orange/yellow LED when shutdown?
	How do I find the PCoIP event log files? Steps to find the event logs
	How do I enable / disable the offload indicator on my APEX 2800 server offload card? I would like to know if it is working. How do I enable / disable the offload indicator on my APEX 2800 server offload card?
	Which webcams are supported by the various PCoIP host client configurations? Which webcams are supported by the various PCoIP host client configurations?
	What is ErP and do I need to be concerned? What is ErP and do I need to be concerned?
	Is there a difference in the USB ports on the PD06 Zero Client? Is there a difference in the USB ports on the PD06 Zero Client?
	Green screen on video playback Why do I get a green screen in video playback?
	Why is there no SLI option in Nvidia Control Panel? Why is there no SLI option in Nvidia Control Panel?
	I installed the APEX 2800 into my ESXi host and had no problem with installing the driver, but when I check the status using the command (opt/teradici/pcoip-ctrl –I), I get an “Out of Service” error message in Putty and I cannot get my VM to offload. I installed the APEX 2800 into my ESXi host and had no problem with installing the driver, but when I check the status using the command (opt/teradici/pcoip-ctrl –I), I get an “Out of Service” error message in Putty and I cannot get my VM to offload
	Why do I get a PCoIP Host Software Package Setup Error when installing host software on a PC?
	Is there any way to edit the pop-up messages that users receive when trying to connect to a VM in the OSD menu?
	What are the pin-outs/wiring diagram for the EVGA Probe IT?
	What is 'C' POST code? What is 'C' POST code?
	PrecisionX OSD (On Screen Display) does not work in some games? PrecisionX OSD (On Screen Display) does not work in some games?
	PrecisionX problems with Windows 8? PrecisionX problems with Windows 8?
	Why does my NEX1500 make a high pitched electrical noise when the system is powered off? Why does my NEX1500 make a high pitched electrical noise when the system is powered off