EVGA FAQ Help Center
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Top 25 FAQs
When do I need to provide my receipt or invoice? Also, how do I upload a copy of my purchase invoice or receipt for RMA, EAR, and Step-Up?
Invoice Upload JPEG/PDF How To
How Do I Enable or Disable HDMI Audio in Windows If I Am Using an HDMI Connection Between My Nvidia Video Card or Motherboard and My Monitor?
Enabling/Disabling HDMI Audio through Nvidia Control Panel
Why does my EVGA graphics card run hot?
Upon boot up of my computer, I get no video signal to my monitor and get only a black/blank screen. How can I resolve this?
What Chassis/Cases are compatible with the Classified SR-2 Board?
What cases are compatible with the w555?
Why does the PCIe power adapter have two plugs at the end that plugs into the power supply?
PCIe power adapter connecter
My computer hangs, freezes or becomes jumpy after installing drivers for my 400/500/600/700 Series Nvidia GeForce card.
Where do I plug in the SPDIF from my EVGA GeForce graphics card to my EVGA motherboard?
Where can I find a list of compatible memory for my EVGA motherboard?
Does water-cooling or installing a third party cooling solution on my video card void the warranty?
Instant FF post code Troubleshooting guide and video
What is AHCI and how does it differ from SATA IDE Compatibility Mode? What EVGA Products have limited support for AHCI?
All about AHCI...
What cases have 10 slots or more for the EVGA X58 Classified 4-Way SLI motherboard
X58 Classified 4-Way SLI
Does overclocking void my warranty?
My motherboard goes straight to FF from boot without any video or beeps.
When I boot my 680i, 750i, 780i, 790i motherboard I get no video and the LED reads two dashes (--). What does this mean?
What do HC, FTW, SSC, and SC mean?
acryonym explanation
Where can I find a list of POST codes for my motherboard?
Configuring bootable NVIDIA RAID array for a Windows XP/Windows XP 64-bit Edition installation
Configuring bootable NVIDIA RAID array for a Windows XP 32-bit/Windows XP 64-bit Edition installation
How do I set up RAID on my 680i, 780i, and 790i motherboard?
No video at POST with new video card in Windows 8 prebuilt machine?
No video at POST, Windows 8 prebuilt system with Secure Boot
What are the power requirements of an EVGA 200 series graphics card?
GeForce 200 series power requirements
How do I set up Intel Smart Response Technology / SSD caching?
How do I set up Intel Smart Response Technology / SSD caching?
What are the power requirements of an EVGA 9 series graphics card?
9 series power requirements
Device Manager reports "Code 43" error - Windows has stopped this device because it has reported problems.
Troubleshooting Device Manager 'Code 43' error - Windows has stopped this device because it has reported problems

Recently Added FAQs
Monitor does not turn on at POST, when waking from Sleep or Standby, or the monitor randomly turns on and off when using a Displayport connection.
I plugged my power supply into the wall and turned the power supply on and fans are not spinning. Is it broken?
Power supply appears broken
Why is my VRAM only running at half of its advertised speed?
VRAM running at half speed
Why do all of the fans in my system start of at maximum speed when I turn on my system?
Fans spinning at max speed at boot.
My m.2 SSD isn't showing up in the BIOS, what can I do?
The GeForce Experience gives me the message, "Unable to connect to Nvidia, Try again later".
How do I update my BIOS of my z97, z170, or x99 motherboard using the USB method?
Do the EVGA Z97 boards support MST for daisy chaining multiple monitors?
Setting up RAID in UEFI on my EVGA motherboard?
My graphics card is under performing in Arma 3
Graphics card under performing in Arma 3
I am having trouble installing Windows 7 on an EVGA Z170 motherboard.
Problems during Windows 7 install with Z170
How much memory can I use based on my version of Windows?
I have three similar monitors, but they won't work in Nvidia Surround together. What's wrong?
z170 Classified PCIe lane layout
How to set a factory overclocked graphics card to Nvidia reference clock speeds
My CPU power connectors are not the same as the CPU power ports on my motherboard.
CPU power connection does not match the port on the motherboard
I cant enable DSR (Dynamic Super Resolution) in my driver settings.
Using the EVGA Display Port Hub on a Surface Pro 3 or other supported device.
The connections on my power supply do not exactly match the ports on my motherboard.
Non-video card PCIe 2.0 cards and PCIe 3.0 slots
How do I get a copy of my Amazon invoice?
On the Hybrid cooler, what size is the long screw that mounts the fan to the radiator?
Is EVGA PrecisionX 16 Windows 10 and Direct 12 ready?
PrecisionX 16 and Windows 10
How do I test my power supply?
How do I perform a clean install of my Nvidia drivers?

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