Shipments are only processed and shipped Monday through Friday except for holidays observed by EVGA. Orders placed on Saturday or Sunday will not ship until the next business day once it is verified and approved for shipment.
Orders placed after 2PM Pacific Standard Time will not ship until the next business day, once the order is approved for processing. The shipping time frame starts on the day that the order ships and the time frame only includes Monday through Friday. Orders will only be delivered Monday through Friday as long as it is not a holiday observed by UPS.
All orders over $500.00 USD, orders with a different billing and shipping address, or orders with a credit card discrepancy will receive a phone call or email from our order processing team for verification. In these cases the order will not ship until it is approved by our order processing team.
All orders placed for over $900 (USD) will require an adult signature verification upon delivery. The signature will be automatically added to the shipping costs of the item.
Orders placed on EVGA.com and shipped outside of the Contiguous United States will be labeled to show the purchase price on the shipping invoice and will be subject to any Customs Fees charged by the Customs Department for the Country that the package is entering. If the package is shipped through UPS these fees will be labeled as a Brokerage Fee that will be required upon delivery of the product. EVGA does not charge these fees as part of the shipping costs when ordering from EVGA.com.
EVGA is not responsible for any taxes, duties, or fees for receiving a product outside of the US.
The EVGA online store ships to the Continental U.S., Hawaii, Canada, and Mexico.
EVGA does not accept the use of the following listed addresses for any purchases made through EVGA.com.
A customer may ship an order to an address different from the billing address; however, to be able to process the order successfully, the billing address must be verifiable through the credit card company, which is explained below.
In order for us to verify your address we will process a small test charge for $1 to $2 each time you try to place an order at EVGA.com. This is required to verify your billing address and the test charge should not be deducted from your account. If you have any problems with this transaction, please contact our Customer Service Department at 1-888-881-EVGA (3842) option 2 Monday through Friday between the hours of 9AM-5:30PM PST.
EVGA does not accept the use of International credit cards and the only exception to this is considered for banks within our shipping areas of Canada and Mexico.
EVGA recommends avoiding the use of prepaid credit cards and gift cards when placing an order at EVGA.com. It is possible that your order may be cancelled and refunded if it is not able to be verified by our order verification team.
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information, EVGA shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. EVGA shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, EVGA shall immediately issue a credit to your credit card account in the amount of the charge.
EVGA offers a 30 day return for refund policy from the date or purchase on items purchased directly by you from EVGA.com. EVGA does not offer any refunds on shipping once the order has shipped to the customer and the customer is responsible for any transit, customs, or brokerage fees due to a non-deliverable or rejected package.
The below EVGA policy is applicable to products purchased by you directly from the EVGA.com website.