EVGA | Support | Step-Up Program

Special Independence Day Notice: EVGA will be closed for processing all shipments July 1st through July 3rd 2009 due to scheduled mid-year inventory. Shipments will resume for all EAR, RMA, and Website Orders starting Monday, July 6th 2009.

RMAs received during this time period will not be checked in until Monday, July 6th 2009.

Please note that Customer Service will also be closed Saturday, July 4th from 12:00am to 11:59pm PST in observance of Independence Day.

Welcome to the EVGA Step-Up^™ Program. In order to give our customers the greatest amount of flexibility when purchasing EVGA video cards, we have instituted the EVGA Step-Up™ Program. Participants will be allowed, for one time only, to trade in their existing EVGA video card and upgrade to a select greater performing video card. Not all customers will be eligible for this program.

The Step Up Program is not for corporate use, please read the following terms and conditions for full details. If you still have further questions or concerns, please visit the Official Step-Up FAQ.

Before you can begin a Step-Up Request, you must meet the following conditions:

If you have any questions about the EVGA Step-Up^™ Program, please contact our Customer Service or by calling 888-880-EVGA (3842) option 1. EVGA Customer Service can be reached anytime Monday through Friday, between the hours of 9:00AM to 5:30PM PST.

Step-Up Process

To start a new Step-Up Process, check the status of an existing Step-Up, or complete a Step-Up: click the link below and visit "My Products".