EVGA RMA Process

An EVGA Return Merchandise Authorization (RMA) allows customers to return defective products to EVGA for a replacement. After submitting for an RMA, EVGA will need to approve it before you are asked (via email) to send your defective product back. Once EVGA receives and tests the defective product a replacement product will be sent back to you. EVGA also offers the Advanced RMA options for a faster RMA experience.

Submitting an RMA

If your product meets the terms and conditions of our warranty please use the following steps to submit your product for RMA:

• Register your product
• Contact technical support for a troubleshooting and a support ticket.
• Once you have received the go ahead to submit an RMA, you will have a tech support ticket.
• Select your part on the EVGA RMA support website.
• Fill out the forms to submit your RMA

VOID Warranty Policy

Your EVGA product must be free of physical damage or modification. Products received with physical damage (bent CPU socket pins, any damage to the PCB, water damage, etc), missing the original video card or chipset heat sink, or missing the serial number sticker will be returned to the customer or may incur a service charge upon receiving the item. If your product is received damaged, EVGA will contact you with information and options to assist with filing a claim or offering a repair fee to avoid the product losing it warranty.

RMA Approval

Once EVGA receives your RMA request, the RMA will be reviewed by our department within one (1) business day. In order to approve your RMA EVGA will need a copy of the purchase invoice or receipt for the product you need replaced.

To learn more about how to upload your invoice, please see our FAQ: http://www.evga.com/support/faq/afmviewfaq.aspx?faqid=58652

Shipping Method

• You are free to use the shipping method and courier of your choice. EVGA recommends UPS and FedEx.
• EVGA recommends you obtain delivery confirmation and a tracking number for your shipment so you have proof of delivery.
• Insurance is highly recommended, but is optional, and may allow you to file a claim in the event of a lost or damaged shipment.
• EVGA is not responsible for any local customs charges. You are responsible for the cost of shipping the product to EVGA, including any import duties.
• Products received in any type of shipping envelope or soft packaging material will be immediately rejected.

Completing the RMA

Once the RMA request is reviewed and approved by the RMA department the following steps will occur:

• The RMA number and shipping instructions are emailed to you
• The defective product now can be shipped EVGA. The address, packing information, and shipping information are detailed in the email that is received when the RMA is approved.
• Once EVGA receives the defective product a replacement is shipped within three (3) business days. Once the replacement product is shipped an email will be sent to the email address in your EVGA member account with the tracking number.
• You may check the status of your RMA at any time from your support page.

Contacting Customer Service

If you have any questions about the preceding RMA terms and conditions, please contact our Customer Service by calling 888-881-EVGA (3842) option 2. Customer Service can be reached 9AM - 5:30PM Pacific M-F.