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[BUG] NEX 1500 Software and Teamspeak

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rocket859

Total Posts : 15
Joined: 4/4/2007
Status: offline

[BUG] NEX 1500 Software and Teamspeak Wednesday, August 29, 2012 2:05 PM (permalink)

So, I found a bug! And EVGA now knows about it!

When you have the SuperNOVA software up and running and attempt to run Teamspeak 3 your computer crashes. VERY VERY ODD BUG!!! :P

Talked to EVGA, and they were able to replicate it. And were pretty baffled on why this is happening. But they are working on it currently :)

.: Project Clean Machine :.

Intel 3770K @ 4.6 GHz | ASUS P8Z77 WS | EVGA GTX 690 Signature | 16 GB G.Skill DDR3 2133

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sfetrzak

Total Posts : 114
Joined: 4/26/2010
Status: offline
Folding: 287,126

Re:[BUG] NEX 1500 Software and Teamspeak Wednesday, August 29, 2012 2:20 PM (permalink)

Did You have problem with drivres?
Windows 7 discovers "unknown device" even after supernova software installation.

Asus Rampage 3 Extreme
i7-980x @ 4.3 GHz on liquid with Swiftech
3 x 4GB Corsair Dominator GT CL9 2050 MHz
2 x EVGA GTX 590 HC Classified in SLI on liquid with Swiftech
Creative SB X-Fi Titanium Fatal1ty Pro
EVGA SuperNOVA NEX 1500 Classified

EVGA_JacobF Total Posts : 12165 Joined: 1/17/2006 Location: Brea, CA Status: online Ribbons: 21	Re:[BUG] NEX 1500 Software and Teamspeak Wednesday, August 29, 2012 2:34 PM (permalink) Yes we are on this one... 3770K @ 5.4ghz -45c \|\| evga z77 ftw \|\| 2x evga gtx680 sc sig \|\| 8gb 2.4ghz cl10 \|\| 480gb vertex3 raid0
	#3

ahsanr

Total Posts : 30
Joined: 10/4/2007
Status: offline

Re:[BUG] NEX 1500 Software and Teamspeak Wednesday, August 29, 2012 11:12 PM (permalink)

what kind of crash are you experiencing? is it a blue screen, straight up reboot, etc? i've been experiencing reboots but i don't have teamspeak installed.

EliteGeek91 Total Posts : 10669 Joined: 2/10/2011 Location: Censored! Status: offline Ribbons: 44 Folding: 651,184	Re:[BUG] NEX 1500 Software and Teamspeak Wednesday, August 29, 2012 11:16 PM (permalink) TS and the monitor software might use the same IRQ's? Idk, just guessing...
	#5

madcheo

Total Posts : 3
Joined: 11/28/2009
Status: offline

Re:[BUG] NEX 1500 Software and Teamspeak Thursday, August 30, 2012 1:07 AM (permalink)

I'm new here but having the same issue's,I boot up my computer and start supernova ,start steam,start max payne and I either get a bsod or a shutdown every time ,i have gotten both,also does it with the latest batman game.
I have also gotten double restarts when rebooting,
on both single and multi rail
I do the same thing but without starting supernova and everything is stable.
I have stopped using supernova as I don't trust it(full of bugs)

Corsair 800D
Asus rampage 4 extreme
Windows 7 64
EVGA Nexus 1500
I7 3960X @4.5
32gigs corsair ram @2000mhz (2x16gig kit)
2xevga GTX 690

Corsair 800D
Asus rampage 4 extreme
Creative SB X-Fi Fatal1ty
Windows 7 64
Raid 0 Samsung 830 512g
2xsamsung 2tb 7200rpm HD
EVGA Nexus 1500
I7 3960X @4.1
32gigs corsair ram @2100 (2x16gig kit)
2xevga GTX 690

Vlada011

Total Posts : 1327
Joined: 3/25/2012
Location: Belgrade-Serbia
Status: offline

Re:[BUG] NEX 1500 Software and Teamspeak Thursday, August 30, 2012 2:12 AM (permalink)

My NEX1500 arrived before 15 minutes.
Earlier than I thought. Finaly Serbia becomes normal country.
Soon or tomorrow I will set pictures on My Rigs.
THANX EVGA!

Intel®i7-3770k - EVGA Z77 FTW - CORSAIR H100 - HD5870 2GB -KHX1600 2x2 -CORSAIR Force GT 120(SATA III) Kingston V+ 64GB(SATA II) WD 500AAKS(SATA II) - EVGA NEX1500 Classified - CORSAIR Obsidian 650D -
Sound Blaster Z - Logitech G510/ G700/ C310 - Samsung P2450H

http://youtu.be/FWfLPunrqF4 EVGA Z77 FTW (E699)
http://youtu.be/WF1jce37BAU EVGA SuperNOVA NEX1500 Classified

ahsanr

Total Posts : 30
Joined: 10/4/2007
Status: offline

Re:[BUG] NEX 1500 Software and Teamspeak Thursday, August 30, 2012 7:55 AM (permalink)

I think the issue is bigger than just running supernova with teamspeak. I'm experiencing the same problems as madcheo and I've never even had teamspeak installed. I've tried numerous things:

- switching from single rail to multi rail
- changing the configuration in which things are plugged into the psu (from the 2nd one to 1st one on the sheet that it came with)
- disabling sli
- switching from multi monitor configuration to single monitor configuration
- ran memtest for 30 minutes with no errors
- changed nvidia power settings from performance to adaptive
- shutdown every single background/startup application I could (including uninstalling avg)

Basically what happens is each time I start supernova and then load up bf3 the computer reboots without fail (no BSOD, just shutdown/reboot). i haven't really tried anything else because it's so easily reproducible with just bf3. i did multiple tests where after reboot i DID NOT start supernova and was able to load the game at least 30 times in a row successfully. i then started supernova and immediately got a reboot after starting bf3. i have also experienced one reboot upon wake from sleep and one reboot when booting into another OS.

madcheo

Total Posts : 3
Joined: 11/28/2009
Status: offline

Re:[BUG] NEX 1500 Software and Teamspeak Thursday, August 30, 2012 8:23 AM (permalink)

The problem I think is the supernova software and/or the cable connected to the USB header conflicting with addresses already on the MB.
I find it hard to believe that this was not caught in testing,I believe more people will have these issues as this psu gets installed in more systems, I kinda knew I couldn't be only one experiencing this,sad thing is I can't monitor anything in fear of constant reboots or bsods damaging my system as I had many trying to figure this out...

sfetrzak

Total Posts : 114
Joined: 4/26/2010
Status: offline
Folding: 287,126

Re:[BUG] NEX 1500 Software and Teamspeak Thursday, August 30, 2012 10:44 AM (permalink)

madcheo

The problem I think is the supernova software and/or the cable connected to the USB header conflicting with addresses already on the MB.
I find it hard to believe that this was not caught in testing,I believe more people will have these issues as this psu gets installed in more systems, I kinda knew I couldn't be only one experiencing this,sad thing is I can't monitor anything in fear of constant reboots or bsods damaging my system as I had many trying to figure this out...

I have the same problem and EVGA knows about it and they are working on it.

#10

jduncan569 Total Posts : 55 Joined: 10/20/2008 Location: Louisville, KY Status: offline Folding: 35,624	Re:[BUG] NEX 1500 Software and Teamspeak Thursday, August 30, 2012 12:00 PM (permalink) Add another to the list for reboots when launching BF3 while the Supernova software is running. No problem if the software isn't loaded though, so I didn't have to pull the usb from the power supply.
	#11

Johnny_Utah Total Posts : 4108 Joined: 2/13/2008 Status: offline Ribbons: 5 Folding: 2,529,136	Re:[BUG] NEX 1500 Software and Teamspeak Thursday, August 30, 2012 12:39 PM (permalink) I had problems with my Logitech software and a few other USB peripheral programs. I think I am just going to keep it unplugged until all these bugs are worked out.
	#12

ahsanr

Total Posts : 30
Joined: 10/4/2007
Status: offline

Re:[BUG] NEX 1500 Software and Teamspeak Thursday, August 30, 2012 12:48 PM (permalink)

Johnny_Utah

I had problems with my Logitech software and a few other USB peripheral programs. I think I am just going to keep it unplugged until all these bugs are worked out.

which software exactly and what kind of problems? i'd like to know the details in case i have the same stuff installed.

#13

Johnny_Utah

Total Posts : 4108
Joined: 2/13/2008
Status: offline
Ribbons: 5
Folding: 2,529,136

Re:[BUG] NEX 1500 Software and Teamspeak Thursday, August 30, 2012 12:54 PM (permalink)

ahsanr

Johnny_Utah

I had problems with my Logitech software and a few other USB peripheral programs. I think I am just going to keep it unplugged until all these bugs are worked out.

which software exactly and what kind of problems? i'd like to know the details in case i have the same stuff installed.

I have a logitech wireless 930 w/ software. Also my MadCatz Cyborg mouse + software. Had problems with both.

#14

rhussain Total Posts : 1687 Joined: 7/17/2009 Location: Infinite Loop Status: offline Ribbons: 6 Folding: 6,474,882	Re:[BUG] NEX 1500 Software and Teamspeak Thursday, August 30, 2012 2:23 PM (permalink) woa, this sounds like a hardware flaw somewhere. I wonder if there is some kind of circuit that is being tripped in the unit when you exceed a certain load. Have you guys tried turning on speedstep on your cpu for testing?
	#15

rocket859

Total Posts : 15
Joined: 4/4/2007
Status: offline

Re:[BUG] NEX 1500 Software and Teamspeak Thursday, August 30, 2012 2:46 PM (permalink)

So you are saying Teamspeak 3 is causing a draw of power over 1200 W? Really?

.: Project Clean Machine :.

Intel 3770K @ 4.6 GHz | ASUS P8Z77 WS | EVGA GTX 690 Signature | 16 GB G.Skill DDR3 2133

EK Supremacy Acetyl+Nickel | Koolance NX690 | Dual XSPC RX 360 | Dual Liang DDC1T Pumps | EK Delrin Res

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#16

EliteGeek91 Total Posts : 10669 Joined: 2/10/2011 Location: Censored! Status: offline Ribbons: 44 Folding: 651,184	Re:[BUG] NEX 1500 Software and Teamspeak Thursday, August 30, 2012 2:53 PM (permalink) rocket859 So you are saying Teamspeak 3 is causing a draw of power over 1200 W? Really?
	#17

ahsanr

Total Posts : 30
Joined: 10/4/2007
Status: offline

Re:[BUG] NEX 1500 Software and Teamspeak Thursday, August 30, 2012 2:59 PM (permalink)

Johnny_Utah

I have a logitech wireless 930 w/ software. Also my MadCatz Cyborg mouse + software. Had problems with both.

gotcha.. do you still get reboots if you have supernova running but close all the logitech/madcatz software?

#18

Zinzanella Total Posts : 1 Joined: 4/24/2011 Status: offline	Re:[BUG] NEX 1500 Software and Teamspeak Thursday, August 30, 2012 3:04 PM (permalink) Ts3 and the supernova software seems to affect the csc.sys (aka client side cache) somewhere there it sorta gets a power cutoff command onto the OS. Im having the issue with ts3. Either the psu firmware or the software gets updated
	#19

Sixie Total Posts : 15 Joined: 5/25/2007 Status: offline Folding: 2,869,417	Re:[BUG] NEX 1500 Software and Teamspeak Saturday, September 01, 2012 10:23 AM (permalink) EVGA_JacobF Yes we are on this one... Any indication from EVGA when will they release a possible fix on the issue? im confident the issue is not just Teamspeak 3, Various software and games I have encountered. funny enough, most are EA games
	#20

EliteGeek91 Total Posts : 10669 Joined: 2/10/2011 Location: Censored! Status: offline Ribbons: 44 Folding: 651,184	Re:[BUG] NEX 1500 Software and Teamspeak Saturday, September 01, 2012 11:39 AM (permalink) Wow, glad I didn't pay $450 for that mess..
	#21

CAxVIPER Total Posts : 1907 Joined: 8/24/2011 Location: Bay Area, CA Status: online Ribbons: 3	Re:[BUG] NEX 1500 Software and Teamspeak Saturday, September 01, 2012 11:45 AM (permalink) And another reason why evga needs testers. Id be pissed if I paid $450+ Tax for a PSU and it didn't work correctly. Especially since teamspeak and a lot of these other programs are widely used.
	#22

EliteGeek91 Total Posts : 10669 Joined: 2/10/2011 Location: Censored! Status: offline Ribbons: 44 Folding: 651,184	Re:[BUG] NEX 1500 Software and Teamspeak Saturday, September 01, 2012 11:49 AM (permalink) CAxVIPER And another reason why evga needs testers. Id be pissed if I paid $450+ Tax for a PSU and it didn't work correctly. Especially since teamspeak and a lot of these other programs are widely used. 1+
	#23

SlashPT Total Posts : 187 Joined: 7/27/2011 Location: Europe - Portugal Status: offline Folding: 1,501,355	Re:[BUG] NEX 1500 Software and Teamspeak Saturday, September 01, 2012 3:58 PM (permalink) I believe we aren't going to have news soon because of PAX... Anyways I've still not put my PSU in my computer.. Hope at that time it will be fixed :p
	#24

Vlada011

Total Posts : 1327
Joined: 3/25/2012
Location: Belgrade-Serbia
Status: offline

Re:[BUG] NEX 1500 Software and Teamspeak Saturday, September 01, 2012 5:59 PM (permalink)

Guys and what is without software... I see you have some problems with SuperNOVA software???

http://youtu.be/FWfLPunrqF4 EVGA Z77 FTW (E699)
http://youtu.be/WF1jce37BAU EVGA SuperNOVA NEX1500 Classified

#25

Sixie

Total Posts : 15
Joined: 5/25/2007
Status: offline
Folding: 2,869,417

Re:[BUG] NEX 1500 Software and Teamspeak Sunday, September 02, 2012 3:29 PM (permalink)

SlashPT

I believe we aren't going to have news soon because of PAX...

Anyways I've still not put my PSU in my computer.. Hope at that time it will be fixed :p

tbh... The PSU is fine... works 100% too... nothing wrong with it.. its just the software...

the PSU works fine without it, you can also do with the DIP Switches if you ever want to OC or Single 12v Rails. (or use the software).

Software is just there as a monitoring tool and abit of control (OC, Rail Settings, etc) which you can do with the DIP Switch.

even so, the software is the one that makes it an eye catching so they really need to fix that

#26

lordraptor1 Total Posts : 3646 Joined: 2/12/2007 Location: ardmore oklahoma Status: offline Ribbons: 7	Re:[BUG] NEX 1500 Software and Teamspeak Sunday, September 02, 2012 11:01 PM (permalink) glad i went with the lepa g 1600 watt instead of waiting for the evga unit cause mine is working flawlessly :D i am offended by your sig so you need to remove it.
	#27

EVGA_JacobF Total Posts : 12165 Joined: 1/17/2006 Location: Brea, CA Status: online Ribbons: 21	Re:[BUG] NEX 1500 Software and Teamspeak Monday, September 03, 2012 7:31 AM (permalink) For those experiencing this software bug, please send me a mail at jacobf@evga.com, we have a version that fixes it. 3770K @ 5.4ghz -45c \|\| evga z77 ftw \|\| 2x evga gtx680 sc sig \|\| 8gb 2.4ghz cl10 \|\| 480gb vertex3 raid0
	#28

Sixie

Total Posts : 15
Joined: 5/25/2007
Status: offline
Folding: 2,869,417

Re:[BUG] NEX 1500 Software and Teamspeak Monday, September 03, 2012 7:45 AM (permalink)

EVGA_JacobF

For those experiencing this software bug, please send me a mail at , we have a version that fixes it.

as always EVGA has great service and support, even though EVGA is busy at PAX, they still able to response quick with a fix from the initial date of complaint :)

kudos to you guys and Jacob ^^

#29

Aonoa Total Posts : 177 Joined: 12/23/2011 Location: Norway, Europe Status: offline	Re:[BUG] NEX 1500 Software and Teamspeak Monday, September 03, 2012 1:22 PM (permalink) Excellent, it seems like it fixed the rebooting issue for me. :-) Well done, EVGA! Please view my items for sale in the EVGA Marketplace
	#30