Morning all.
 
So basically I've been plagued with issues since upgrading from a XFX 5850 to a GTX 580.
 
EVGA recommended I file for an RMA with the supplier, which I did. Low and behold I receive an email stating that no fault was found - to which I am extremely unhappy with. Why would I send a working card back to be replaced?
 
Where do I stand now? Surely I have rights as a consumer. I don't want to be left with a card that does not work in my machine when a previous card worked (and still works) fine!

what sort of issues?
 
and what was your method for changing drivers

I'll just copy what I sent in a document to Scan -

• TDR’s whilst browsing the web & watching videos in Google Chrome (Believed to be fixed in current 295.51 BETA drivers)
• TDR’s whilst playing games (crashing to desktop with an error stating that the display driver has stopped responding and has recovered)
• Freezes in game
• System lock ups
• Micro stuttering in game
• Freezes in game with sound loop
• Monitor showing no signal after system start up (hard reset fixes)

Were you getting the black screen of death?  I've had this issue with my GTX580 3GB.  See my other thread in this forum section.

Cheers,
Al

Hi,
 
It is up to you where to do an RMA. We always recommend to process an RMA directly with EVGA as we have more control over the procedure and the turn-around time but often times, end-users prefer to replace the product in their own country/with the place of purchase due to shipping costs or perceived turn-around time. EVGA direct RMAs will always be replaced with a pre-tested product, with the replacement being shipped within 1-3 business days of receiving the original product, regardless of whether the product you send in passes testing or not.

I do see that you have contacted EVGA Support by ticket to resolve the situation. Thank you.
 
 
Moving this to the correct section.

EVGA_NickM


Hi,

It is up to you where to do an RMA. We always recommend to process an RMA directly with EVGA as we have more control over the procedure and the turn-around time but often times, end-users prefer to replace the product in their own country/with the place of purchase due to shipping costs or perceived turn-around time.

I do see that you have contacted EVGA Support by ticket to resolve the situation. Thank you.


Moving this to the correct section.

 
Apologies for posting in the incorrect section.
 
Would it be easier to contact Scan and ask them to send the card to EVGA? Or do I need to pay the incurred fees to Scan for the failed RMA & arrange to get my card sent to EVGA myself?
 
Thanks

i believe the chain of custody needs to be from you to EVGA,that's even if Scan would do such a thing .

Send the card to EVGA, scan's RMA service is rubbish

It kind of sounds like a PSU issue to me... I had a similar issue and it turned out to be my PSU starting to give up the ghost... The 5850 may not draw enough power for the PSU to struggle like it does with the 580..