Why did I have to "Guest" RMA?

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KW-Sparhawk

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Why did I have to "Guest" RMA? Tuesday, July 03, 2012 5:21 PM (permalink)
I submitted the truble ticket question and got my suport ticket number, but when I went to fill out the RMA request it had a small notice telling me I needed to submit as guest RMA. I'm just wondering why and if it will take any longer. I'm actually trying to sell my PC as a whole and for some reason when it was moved it died on me, and no amount of troubleshooting has brought it back which is why I need to RMA. I need a working board as soon as possible because I'm afrad this guy is going to move on and I REALLY need some cash right now. Thanks in advance for any help, options, and advice. EVGA is awesome so I know it will be done, I'm just woried about time, and losing this buyer.
 
#1
    fletchj

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    Re:Why did I have to "Guest" RMA? Tuesday, July 03, 2012 7:50 PM (permalink)
    Are you the original owner of the card or did you buy it second hand?

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    EVGA Affiliate Code: P9YUA0EOR7

    Antec Nine Hundred Two | CM Silent Pro 850w PSU | EVGA X58 E759 Classy | i7-950 @ 3.6Ghz | 12Gb Corsair Veng RAM | 2x EVGA GTX 260 Core 216's in SLI | 2x Intel 520 120GB in RAID 0 | 2x WD Black 1TB | Windows 8 Pro x64

     
    #2
      KW-Sparhawk

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      Re:Why did I have to "Guest" RMA? Tuesday, July 03, 2012 8:07 PM (permalink)
      Yes sir I did. Got it from a member in the Marketplace. Guess that's why? Makes sence I guess, but it had registered for me no problem so I kinda forgot about that. It was still sealed when I got it, but I guess he had still registered it. Thanks
       
      #3
        fletchj

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        Re:Why did I have to "Guest" RMA? Tuesday, July 03, 2012 8:14 PM (permalink)
        Unless you bought it from an authorized retailer, it's second hand.  All products eligible for second hand warranty go though the Guest RMA process... Which also is only good for 3 years from the time it shipped from EVGA.
         
        You'll get same service time and process, it just goes though the Guest RMA page.

        Youtube  |  Blogspot  |  HeatWare

        EVGA Affiliate Code: P9YUA0EOR7

        Antec Nine Hundred Two | CM Silent Pro 850w PSU | EVGA X58 E759 Classy | i7-950 @ 3.6Ghz | 12Gb Corsair Veng RAM | 2x EVGA GTX 260 Core 216's in SLI | 2x Intel 520 120GB in RAID 0 | 2x WD Black 1TB | Windows 8 Pro x64

         
        #4
          KW-Sparhawk

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          Re:Why did I have to "Guest" RMA? Tuesday, July 03, 2012 9:28 PM (permalink)
          Cool deal man, thanks for the responce.
           
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