henryzhou


How long does it take to receive the feedback from Jacob? Thanks

 
You may not hear back from me, the next mail you should get is the details on the RMA and next steps.

minger66

raccoonboy


I already sent both my cards back and both cards cost me $38 to ship back :( 

EVGA better do more than offer a cheesy upgrade. Hopefully they are offering free premium shipping. 

Interesting, if you paid return shipping then the cards were not defective.  I wish my cards were defective, two new ftw 670's with free cross shipping, but alas I have to suffer with two working 670 SC's that boost to 1240 with no effort.   

 
 
Do you have a clue? Can someone please tell this clueless person that if you return a defected product you have to pay to ship it back to newegg. And tell him if you return a defected product and want a full refund rather than a replacement you have to pay the shipping cost to send that product back to Newegg, unless you cry and complain or use shoprunner.
 
Please go and read Newegg's return policy or call them. You're making your self look stupid. Anyone who shops at Newegg know that you have to pay to ship the product back to Newegg.
 
 How do you know if my 670 work? Seems you know everything about everyone. 
 
I think you are a deranged fanboy in need of some friends. 
 
A noob is born ever day I guess...
 

dredd


When you buy a piece of technology and it doesn't work you have THREE options.

1) Contact the manufacturer and get it replaced for the same model.
2) Return it for refund to the retailer and you can then buy a different model
3) Return it for exchange through the retailer for the same model

EVGA is giving you option 4. "Return it to us at no cost to you and get a better card from us at no cost to you"

What I would like understood here is that no manufacturer I know of for anything will upgrade you to the next model up. So...yeah EVGA is doing everyone a very, very big favor.

 
Wow, some serious gushing going on.  EVGA sent out cards that they didn't QA right and the cards caused artifacting and system crashes.  This is a total nuisance, its outrageous, especially considering the price.   The minimum they can do is X ship overnight a replacement. Chances are because yields are so low, it is just easier for them to go with a known "good" set of cards like the FTW model  (what is the diff? a backplate or some .2% better OC).
 
They are doing the right thing, but its not exactly a huge favor as you put it.  If I spend 100s of dollars on a product and it crashes my system. I'm going to be very upset.
 
FWIW lots of companies upgrade you all the time for the inconvenience of poor quality/service- anyone who has ever bought a plane ticket can attest to this.
It is actually textbook customer service to go above and beyond to make up for customer disappointment and because EVGA has the best CS in the industry (imho) am not surprised they have made this decision. 
 
But let's not get carried away here...
 
NOTE: @ Racoonboy, be nice please. No reason for name calling at all here.  Seriously take that s### elsewhere

http://www.youtube.com/watch?v=x-urKKKPpX0
 
Yay... fan noise in detail... fast forward to 0:42 then it's really clear... may have to turn up the volume a bit to hear it correctly...
 
btw I have 2 cards but that's obvious in the video :P

chefbenito

dredd


When you buy a piece of technology and it doesn't work you have THREE options.

1) Contact the manufacturer and get it replaced for the same model.
2) Return it for refund to the retailer and you can then buy a different model
3) Return it for exchange through the retailer for the same model

EVGA is giving you option 4. "Return it to us at no cost to you and get a better card from us at no cost to you"

What I would like understood here is that no manufacturer I know of for anything will upgrade you to the next model up. So...yeah EVGA is doing everyone a very, very big favor.

Wow, some serious gushing going on.  EVGA sent out cards that they didn't QA right and the cards caused artifacting and system crashes.  This is a total nuisance, its outrageous, especially considering the price.   The minimum they can do is X ship overnight a replacement. Chances are because yields are so low, it is just easier for them to go with a known "good" set of cards like the FTW model  (what is the diff? a backplate or some .2% better OC).

They are doing the right thing, but its not exactly a huge favor as you put it.  If I spend 100s of dollars on a product and it crashes my system. I'm going to be very upset.

FWIW lots of companies upgrade you all the time for the inconvenience of poor quality/service- anyone who has ever bought a plane ticket can attest to this.
It is actually textbook customer service to go above and beyond to make up for customer disappointment and because EVGA has the best CS in the industry (imho) am not surprised they have made this decision. 

But let's not get carried away here...

NOTE: @ Racoonboy, be nice please. No reason for name calling at all here.  Seriously take that s### elsewhere

 
Minger66 is trying to tell me that Newegg pays the shipping fee on returned items. He also fails to understand that Newegg charges a restocking fee on some products that are returned for a refund, even if they're defected. I have know respect for people like Minger66 that respond and spread crap about post without getting the facts first.
 
Newegg really ever pays the shipping fee on returned items, especially if a full refund is re-guested. If I requested the 2 card be replaced, then I proprly could have got Newegg to pay the shipping cost. But, I did not want to chance getting 2 more defected cards.
 
Minger66 is just another lame fanboy!
 
 
 

So are these fan issues something affecting all 670SC or just an early batch of them?

sancco


So are these fan issues something affecting all 670SC or just an early batch of them?

My 670 SC has no fan noise issue

AnTse

sancco


So are these fan issues something affecting all 670SC or just an early batch of them?

My 670 SC has no fan noise issue

It's hard to notice, sometimes it goes away *shrug*
 
In other news I got my FTW card today and it works 100%. Very happy.

Mine just arrived in the city,
 
Next day shipping to canada gold star

EVGA_JacobF

henryzhou


How long does it take to receive the feedback from Jacob? Thanks

You may not hear back from me, the next mail you should get is the details on the RMA and next steps.

 
How long does it take to receive that? I emailed you on Wednesday but haven't heard anything yet. I'm not impatient but I want to make sure it was received.
 
Thank you!

I just received the vanilla model (02G-P4-2670-KR) and am finding that the fan makes an incredibly annoying, perpetual motor noise regardless of fan speed. This is particularly annoying as I run a near-silent system. This sound overpowers any other in my system and it's quite grating. (Normal airflow noise would be tolerable, but this motor noise is not)

Here's a YouTube video, it sounds worse than it does in the video:
http://www.youtube.com/watch?v=UysDJc_820Y
 
I had intended to consider aftermarket cooling if the fan's noise levels were too high, but I was not anticipating motor noise :( Plus, I like the look of the EVGA heatsink shroud.

The noise is well documented in many reviews. It's just the reference fan. Every reference card can exhibit this.

dredd

The noise is well documented in many reviews. It's just the reference fan. Every reference card can exhibit this.

 
The EVGA model uses a fan/heatsink that's different from the reference GTX 670. The fan is slightly smaller in diameter and the heatsink has about 25% more mass.

That doesnt change what i said at all. Its documented in many reviews and any reference design can do it.

UPDATE:
 
My GTX 670 SC seems to be working like a charm...it has been a little more than a day now but so far so good!   
Also, I am not experiencing any fan noise issues that some others seem to be having.

Hopefully no issues going forward...fingers crossed
 

wow both of my 670's (ones dead now) are not even close to that loud...Of course I have a far from silent case (corsair 600t with h100) but when I put my ear next to my card I couldn hear anything when it idled and only after it was over 60% could i really even hear anything. At 70% it was starting to get anoying but I never run them that high. I wonder if the motor on that fan is out of balance or somthing?

I even tried mounting an old GTX480 fan on the shroud, that fan had never done anything because I slapped a waterblock on that GTX480 anyway, so the install went fine, but the noise was even worse than the stock fan lol.... so today I returned them, after exactly 1 week, and got 2 Gigabyte cards, the GTX670 OC (with Windforce cooler).
so far no regrets :)

I think my best option is to just toss an Accelero Twin Turbo II on there and call it a day :P I love the performance of the card, but I really wish that nVidia would have chosen a reference design with a slightly longer PCB and a GF114-esque cooling solution with a radial HSF assembly. In fact, I would have liked to see a GTX 670 with an almost identical heatsink and PCB size as the GTX 560 Ti. They have the same TDP and that reference heatsink was epic. I'm not happy at all with how this launch has manifested (without regard to the 28nm process issues)
 
Side-note: Turbines are my mortal enemy.

My vanilla 670 has excessive ticking/grinding noises at idle/load (at idle, I can hear it ticking from over 6 feet away when my case is closed), and I was able to get it approved for RMA... crossing my fingers that the replacement is ok.

Had the same grinding noise from my fan.  
 

 
Ended up RMAing it for a 670FTW
 

Submitting my RMA tomorrow I cant stand the noise it's making which sucks cause it went so good with my black and white color scheme

I got my RMA replacement yesterday, a GTX 670 FTW. The fan is quieter (although not silent) but at least much more inline with the noise signature of my GTX 285. That is to say more of a blowing air noise and no annoying buzz. I'm so relieved! Anyhow, the card's been playing a like a champ since yesterday with no crashes, lockups or artifacting. Thanks EVGA for taking care of me, I love my 670!

raccoonboy

chefbenito

dredd


When you buy a piece of technology and it doesn't work you have THREE options.

1) Contact the manufacturer and get it replaced for the same model.
2) Return it for refund to the retailer and you can then buy a different model
3) Return it for exchange through the retailer for the same model

EVGA is giving you option 4. "Return it to us at no cost to you and get a better card from us at no cost to you"

What I would like understood here is that no manufacturer I know of for anything will upgrade you to the next model up. So...yeah EVGA is doing everyone a very, very big favor.

Wow, some serious gushing going on.  EVGA sent out cards that they didn't QA right and the cards caused artifacting and system crashes.  This is a total nuisance, its outrageous, especially considering the price.   The minimum they can do is X ship overnight a replacement. Chances are because yields are so low, it is just easier for them to go with a known "good" set of cards like the FTW model  (what is the diff? a backplate or some .2% better OC).

They are doing the right thing, but its not exactly a huge favor as you put it.  If I spend 100s of dollars on a product and it crashes my system. I'm going to be very upset.

FWIW lots of companies upgrade you all the time for the inconvenience of poor quality/service- anyone who has ever bought a plane ticket can attest to this.
It is actually textbook customer service to go above and beyond to make up for customer disappointment and because EVGA has the best CS in the industry (imho) am not surprised they have made this decision. 

But let's not get carried away here...

NOTE: @ Racoonboy, be nice please. No reason for name calling at all here.  Seriously take that s### elsewhere

Minger66 is trying to tell me that Newegg pays the shipping fee on returned items. He also fails to understand that Newegg charges a restocking fee on some products that are returned for a refund, even if they're defected. I have know respect for people like Minger66 that respond and spread crap about post without getting the facts first.

Newegg really ever pays the shipping fee on returned items, especially if a full refund is re-guested. If I requested the 2 card be replaced, then I proprly could have got Newegg to pay the shipping cost. But, I did not want to chance getting 2 more defected cards.

Minger66 is just another lame fanboy!

 
I got a defective MSI 560 ti twin frozor from the egg and they paid shipping back to CA. They send me an email with a label for the box.
 
I also bought a open boxed mobo that was bad and they made me pay shipping back to them.