When you buy a piece of technology and it doesn't work you have THREE options.
1) Contact the manufacturer and get it replaced for the same model.
2) Return it for refund to the retailer and you can then buy a different model
3) Return it for exchange through the retailer for the same model
EVGA is giving you option 4. "Return it to us at no cost to you and get a better card from us at no cost to you"
What I would like understood here is that no manufacturer I know of for anything will upgrade you to the next model up. So...yeah EVGA is doing everyone a very, very big favor.
Wow, some serious gushing going on. EVGA sent out cards that they didn't QA right and the cards caused artifacting and system crashes. This is a total nuisance, its outrageous, especially considering the price. The minimum they can do is X ship overnight a replacement. Chances are because yields are so low, it is just easier for them to go with a known "good" set of cards like the FTW model (what is the diff? a backplate or some .2% better OC).
They are doing the right thing, but its not exactly a huge favor as you put it. If I spend 100s of dollars on a product and it crashes my system. I'm going to be very upset.
FWIW lots of companies upgrade you all the time for the inconvenience of poor quality/service- anyone who has ever bought a plane ticket can attest to this.
It is actually textbook customer service to go above and beyond to make up for customer disappointment and because EVGA has the best CS in the industry (imho) am not surprised they have made this decision.
But let's not get carried away here...
NOTE: @ Racoonboy, be nice please. No reason for name calling at all here. Seriously take that s### elsewhere
<message edited by chefbenito on Thursday, May 17, 2012 2:13 PM>