Bug in EVGA's My Product List about Warranty?

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eduncan911

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Bug in EVGA's My Product List about Warranty? Saturday, April 14, 2012 10:18 AM (permalink)
I purchased an EVGA GTX 570 SC HD "AR" edition (lifetime warranty) for my folding rig recently, 2nd hand last week.  
 
Part Number: 012-P3-1573-AR
Part Desc: EVGA GeForce GTX 570 HD Superclocked

It was originally purchased 11/22/2011 from NewEgg.  On the "EVGA Guest RMA" page, when I enter the serial number, it says:
Shipped Date:   11/02/2011
The days left for warranty period : 932 Days
 
Awesome.  
 
Under the new warranty announcements April 2nd (thank you!), it says all cards that were purchased on or after July 1st, 2011 have the warranty transferable.
 
Even more awesome!
 
And yes, I am aware of the clause in the new terms that says:
The warranty is available for a time period of no more than 3* years from the EVGA shipping date.

Ok, a little less awesome on an "AR" lifetime warranty card to begin with.  But, I'll take it.
 
The problem: So, I registered the card (was not registered before).  But now, under "My Products" View Details page for this card, it says:
Warranty Information:
This product was not registered within 30 days of purchase and carries a one (1) year limited warranty from your purchased date.

I think this is a bug, as everything else, even the new Guest RMA page that allows me to submit an RMA, seems to indicate that this card has a bit under 3 years remaining.
 
I even went in and uploaded the original invoice (yes, about 5 months late), waited, and still the same error.
 
But, maybe I am wrong?
<message edited by eduncan911 on Saturday, April 14, 2012 10:25 AM>
[extreme desktop - in progress] 
:: Dell XPS 730X H2C/H80 TEC Hybrid Chassis, modified for 415 Watts of heat removal from CPU 
:: ASRock Fatal1ty X79 w/3930k, Mushkin 16 GB 2133 Mhz, 2x OCZ Vertex 3 240 GB in RAID 0 
:: 3x EVGA GTX 670 SC 4096 MB w/ NVIDIA PCIe 3.0-Link hack on X79 
:: 3x Planar SA2311W 120 Hz for 3D NV Surround (6000x1080 @ 120 Hz)

-=[+1]=- - Vote up my current rig if you like it. 
 

[extreme laptop] 
:: Dell Precision M4600 Touchscreen w/16 GB 1866 Mhz Kingston HyperX, OCZ Vertex3 240GB & mSATA 128GB SSDs

-=[FS/FT]=- I always have stuff for sale in the basement.


 
#1
    EVGAWeb_ShaneD

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    Re:Bug in EVGA's My Product List about Warranty? Saturday, April 14, 2012 2:39 PM (permalink)
    If you buy a product 2nd hand, it will always fall under the Guest RMA rules.  There are some bugs left to work out in several places regarding this, but we'll get there.
    The Ultimate Platform for Gaming, HD Video, Photos, Entertainment & Folding too!          
     www.evga.com
     (888).881.EVGA                       
     email: webmaster@evga.com  
     
    #2
      eduncan911

      • Total Posts : 294
      • Joined: 11/26/2010
      • Status: offline
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      Re:Bug in EVGA's My Product List about Warranty? Saturday, April 14, 2012 2:54 PM (permalink)
      Thanks Shane!  I couldn't remember who the "Webmaster" was here.  LOL
       
      Thanks!
      [extreme desktop - in progress] 
      :: Dell XPS 730X H2C/H80 TEC Hybrid Chassis, modified for 415 Watts of heat removal from CPU 
      :: ASRock Fatal1ty X79 w/3930k, Mushkin 16 GB 2133 Mhz, 2x OCZ Vertex 3 240 GB in RAID 0 
      :: 3x EVGA GTX 670 SC 4096 MB w/ NVIDIA PCIe 3.0-Link hack on X79 
      :: 3x Planar SA2311W 120 Hz for 3D NV Surround (6000x1080 @ 120 Hz)

      -=[+1]=- - Vote up my current rig if you like it. 
       

      [extreme laptop] 
      :: Dell Precision M4600 Touchscreen w/16 GB 1866 Mhz Kingston HyperX, OCZ Vertex3 240GB & mSATA 128GB SSDs

      -=[FS/FT]=- I always have stuff for sale in the basement.


       
      #3

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