Lost s/n sticker = no warranty

Re:Lost s/n sticker = no warranty (BioHazardSperm)

Fri, 18 May 2012 06:36:22 GMT

great news and good retailer !!! together they should get you set and corrected.You will most likely need the invoice they have with the serial to send to eVga .Good luck

Re:Lost s/n sticker = no warranty (Hrafnhildur)

Fri, 18 May 2012 05:57:36 GMT

Thank you for you're reply BioHazard,

should've done this earlier, stupid of me not to, but I went ahead and contacted the retailer and they could actually look up my s/n in their system, even though the s/n wasn't mentioned on the invoice it self.

So I've sent EVGA my s/n and hopefully they'll be able to help me, even though the sticker is lost :)

Re:Lost s/n sticker = no warranty (BioHazardSperm)

Thu, 17 May 2012 04:42:46 GMT

Without a serial they can not verify the card is inside the warranty frame.They may still help you but your going to need to call or email someone past lvl 1 .I know it sounds harsh but this is what happens when someone doesn't follow the rules and protects the investment.I wish you luck and hope you take the advice and call.

Re:Lost s/n sticker = no warranty (Hrafnhildur)

Wed, 16 May 2012 19:44:54 GMT

Unfortunatly, I didn't have the sense to register the card :(

But as it states on the EVGA website for Europe, since I'm based and bought the card in Iceland:
Products purchased ON or AFTER November 1, 2006 MUST be registered within 30 days of the ORIGINAL DATE OF PURCHASE to receive EVGA's Free Extended Warranty. All products not registered within 30 days will ONLY receive a 2 year limited warranty.

As I said, I understand that I should've registered the card and kept the serial number safe, but I still think that it's quite harsh to void a warranty if a sticker that's almost made to fall off, falls off :/

Re:Lost s/n sticker = no warranty (Macros)

Wed, 16 May 2012 15:46:22 GMT

When you purchased the card, did you register it with EVGA within the 30 day period?
If so, your serial number is at your My Products page.

AFAIK you need to register any EVGA card/Motherboard/etc within 30 days of purchase to qualify for their 2-3-lifetime warranties.

Lost s/n sticker = no warranty (Hrafnhildur)

Wed, 16 May 2012 10:55:06 GMT

Hi there,

I've got a failing GTX470 card, to be exact a 012-P3-1470-TR, that is right within the 2 year warranty, bought it on the 21st of may 2010 and have the original invoice.
The problem is, as perhaps many of you have experienced with the hot fermi cards, that the s/n sticker has fallen off and I can't find it anywhere inside my system.
Also, I didn't keep the original box and didn't have the sense to write the serial number down or register it online :(

I've been in contact with EVGA customer service and they've been nothing but polite, but they have informed me that since I don't have the s/n, I'm all out of luck with the warranty on the card.

The board does in fact have a nVidia s/n on it, and I can't belive that EVGA can't crossreference which EVGA s/n goes on which nVidia board, at least I find it very strange if they don't keep those numbers in tact.

So the problem I'm facing, I've got a card that's under 2 years old, I've got the original invoice, the model number which on the EVGA site states a 2 year warranty, and the nVidia s/n, but no luck in getting it serviced because the sticker, which is, in my opinion, very loosely glued to the card to begin with, is lost.

I have to admit that I'm kind of mad because of this, I've been a faithful EVGA fanboy to date, but it seems that I might start considering other hardware options in the future. I of course can see they're point of view, but it's as if those stickers are made to fall off. Why the hell do the glue them right to the PCB, on top of some soldering points, why not, for example, on the side of the plastic on the cooler? I know that PNY does that, they put the sticker on the side of the cooling, where it will never fall off.

If there's some EVGA tech here that can help me with my case, I'd be forever grateful.